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Work History

Mar 2015Current

Senior Account Executive

Lear Capital, Inc. 

Effectively qualify prospective clients through telephone contact; manage prospect pipeline and perform regular prospect follow-up; follow financial markets and geopolitical & economic factors impacting economic conditions; effectively communicate financial, economic, and precious metals market news to clients and prospective clients; build and maintain relationships with clients and prospective clients with regular communications; build and maintain financial portfolios for clients.  

Jan 2004Dec 2014

Operations Manager/Business Development 

PROCare Mobile Response, LLC

Operations Manager (2004-2012)/Business Development (2004-2014), Los Angeles, CA

  • Planned and implemented policies, procedures, and operating performance standards for medical claims processing.

  • Orchestrated multiple project teams in improving business processes and ensuring optimal performance.

  • Provided operating performance oversight and leadership to over 140 employees and 3 management teams.

  • Designed and implemented new training and management mentoring program.

  • Cultivated and maintained excellent relationships with clients, customers, local and state regulators to ensure compliance with rules and regulations.

  • Negotiated and maintained large customer contracts with various healthcare providers and health plans of $300,000 monthly.

  • Increased recoveries from insurance carriers from less than 20% to just over 96% in 2013.

  • Managed project resources, progress, completion timeframes, and budget while exceeding key operational targets, with results that include:

    • Increased ambulance fleet from 2 vehicles in 2004 to 44 vehicles in 2014

    • Maintained a yearly growth rate of 16%

    • Reduced work-related injuries resulting in awards given by California State Fund Workers Compensation as having the lowest industry workers compensation modifiers and injury rates for 4 consecutive years

Jan 2002Jan 2004

General Manager/Business Development

ProMed Ambulance Service

Operations Manager/Business Development, ProMed, Gardena, CA

  • Played a key roll as a member of senior management team overseeing operating performance and leadership of 24 employees.

  • Negotiated and maintained customer contracts of $50,000+ monthly.

  • Implemented and oversaw dispatching and billing protocols and systems to streamline intake procedures and claims billing.

  • Implemented policies, procedures, and operating performance standards for medical claims reviewing and processing.

  • Procured financing to obtain vehicles and equipment.

  • Managed company growth and resource management with results that included:

    • Increased ambulance fleet from 2 vehicles in 2002 to 6 vehicles in 2004

    • Doubled call volume each year from 2002 to 2004.

Education

Aug 2001Jun 2002

University of West Los Angeles School of Law
Aug 1998May 2000

Bachelor of Science

California State University Northridge
Aug 1996May 1998

University of Southern California