Download PDF

Work experience

SEP 2016Present

President and Chief Operating Officer

Bureau Blank

Promoted to President and COO based on performance to take ownership of overall strategy, process design, HR, and sales/business development for a design consultancy working with GAIN (government, academia, infrastructure, and non-profit) clients, with a focus on cities and the organizations that support them.

APR 2013SEP 2016

Director, Operations and Client Services (OCT 2014 - SEPT 2016) | Project Manager (APR 2013 - OCT 2014)

Bureau Blank

Promoted from Project Manager to help duplicate my project-level P/L success across all accounts

  • Created team training curriculum for grant awarded by NYC SBS for $18.5k towards $24k of training (CY2016)
  • Led sales team to make 2015 to be the best revenue year ever for Bureau Blank, a 48% increase over CY2014 
  • Performed analysis of service offerings and personnel fit leading to a successful reorganization that reduced expenses by 20% (or $22.5k per month) while maintaining the same offerings and level of service to our clients (CY2015)
  • Designed and implemented a new project structure (functional team leads) yielding improved project ownership that increased average effective hourly rate across all accounts by 30% (2015 vs 2014)
  • Led a human-centered design process to improve workplace culture that reduced costs by $10k+ a year with gains in employee satisfaction (quantified via team-wide surveys and anecdotal feedback)
MAY 2012APR 2013

Project Manager

Analog Method

Responsible for quality, timeliness and success of all technology and design projects in a boutique agency by effectively managing the team and the day-to-day operations.

JUN 2011MAY 2012

Business Analyst

AW Systems (now DataArt)

A role combining business analysis and account management for a technology consultancy that leveraged Sharepoint for large corporate clients including PartnerRe and MasterCard. 

MAY 2002FEB 2011

Applications Analyst (MAY 2008-FEB 2011) | Graphic Designer (MAY 2002-MAY 2008)

JEA

Design and technology across departments and stakeholders for the local municipality in Jacksonville, Florida. As the sole in-house designer and later application lead, I worked closely with the communications team to distill complex ideas into design and technology solutions to benefit Jacksonville residents.

  • Technical lead on 23 custom and SaaS business applications
  • Key stakeholder on intranet redesign and strategic rebrand
  • Concept, art direction and design for an organization serving 800,000+ Jacksonville residents

Education

20162017

Manager CORE Training

LifeLabs

Coaching, feedback skills, strategic thinking and people development programs combining research in psychology with years of LifeLabs' own findings

20042005

Six Sigma Yellow Belt Certified

JEA Continuing Education

Fluency in the foundational elements of the Lean Six Sigma Methodology focused on tangible benefits of process improvement across organizations