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Work experience

Mar 2015Present

ILR - Initial Loss Reporting Associate

State Farm Mutual Insurance Co.

Communicate with customers and associates by phone, mobile app, click-to-chat and Internet reporting.
Gather and document loss information.
Handle a large volume of calls in a collaborative team setting.
Use State Farm systems and technology.

May 2014Dec 2014

Front End Supervisor

KMART - Topeka, KS

Simultaneous customer service supervisor and a checkout service supervisor. Handling all money at the front end, providing excellent customer service, helping any problems or issues throughout the store, key-carrier, and performing all manager duties while manager is not present.

Mar 2013Dec 2013

Hardlines Utility

KMART - Topeka, KS

Executing freight and stocking shelves, working the sports, toys, furniture, and layaway departments when needed, and covering breaks and lunches for store associates.

Education

Aug 2011Dec 2014

General

Washburn Rural High School

Graduated early with Honors in top 20% of my class

References

Joy Darden (Joyful Gyvers)

972-681-1995

Crystal Johnson (KMART)

512-585-3432

Leadership Position/Extracurricular Activities

  • National Honors Society 
  • Percussion Ensemble
  • Marching Band - Front Ensemble Section Leader/ Equipment Manager
  • Symphonic Band Representative
  • Band Sophomore & Senior Class Representative
  • Basketball

Awards

  • City of Topeka Youth Project Community Service Award
  • United States Presidential Award (2)
  • Regional Music Qualifier
  • State Music Qualifier
  • Lettering
    • Academics (2x)
    • Band (6x)

Volunteer Work

  • Great Overland Station
  • Wanamaker Elementary School
  • McCrite Senior Care
  • Washburn Rural High School
  • Washburn University
  • HyVee Garden
  • Babysitting
  • Coppell, TX YMCA
  • Joyful Gyvers