John Berkley

Innovative, Strategic Travel Management Executive

  • Evanston IL
Work experience
Work experience
2007 - 2015
Vice President & General Manager, US Middle Market
American express global business travel

Business Leader and P & L Owner for the United States Middle Market segment, defined as all commercial accounts with up to $8 million in annual air spend.  Direct responsibility for leading sales and client management teams totaling 200 employees.  US MM was the fastest and most consistent growth business in GBT for past 5 years.  

Key Performance Indicators:

  • Air Sales 2014 = $2.3 Billion, 7% CAGR over 5 years
  • Air Transactions = 3.7 Million, 5% CAGR  over 5 years
  • Revenue = $200 Million, 6% CAGR over 5 years
  • Sales Acquisition = $450 million declared air sales in 2014, up 23% over 2012

2011 - 2012
Vice President & General Manager,  Latin America
American Express Business TRavel Services 

In addition to US Middle Market responsibilities, led the entire Latin American region for American Express Business Travel for two years.

2003 - 2007
Vice President & General Manager, Small Business Travel/Middle Market Direct
American Express Business TRaveL Services

Business Leader and P &L Owner for all commercial accounts up to $3 million in annual air spend.  Directly responsible for client management, service delivery, and tele-sales and lead generation.  Pioneered the following:

  • Developed and launched online travel portal partnership with American Express Open: Small Business Network
  • Developed and launched new business model that offered a bundle of savings/consulting programs for annual subscription fee
  • Developed and launched first business traveler loyalty program by offering "Double Membership Rewards"  on air spend
  • Transitioned entire service delivery travel counselor organization from 50 offices to network of home based agents
2000 - 2002
Vice President, Strategic Marketing and Supplier Strategy
American Express Business travel Services

Led development of business strategies to counter airlines' web fare initiatives including launch of Travelbahn Distribution System which guaranteed Amex access to web fares and launch of airline subscription fees guaranteeing set revenues for a portion of airline fees.  Championed, set strategy, and delivered first ever system wide demand aggregation air savings progam for small and middle market companies.

1990 - 1999
Various Director/Manager Roles
American Express Corporate Services

Held multiple marketing and strategic leadership roles  across Corporate Card and Business Travel including: Corporate Card marketing, Business Travel marketing, Service Delivery re-engineering, Implementations, Technical Support, Membership Rewards marketing, and Business Travel Profitability re-engineering.

1989 - 1990
Masters in East Asian Studies
University of Virginia Graduate School of arts & Sciences 

Concentration in Chinese language, history, and culture

1988 - 1990
Masters in Business Administration
University of virginia darden school of business
1980 - 1984
Bachelors of Arts 
University of virginia 

History Major, Religion Minor.