John Baptist Ayitiah

  • Accra Ghana
John Baptist Ayitiah

System Administrator

Work History

Work History
Oct 2010 - Present

System Administrator

Zenith Bank Ghana Limited

Managing IT in 5 branches; monitoring technology and staff to oversee policies and procedures are met. Successful migration of all workstations within Zenith Bank Achimota Branch from Novel to Active directory.

Responsibilities: Works with management to provide ongoing monitoring, performance tuning implementation, and fault root cause analysis for systems under management. Ensures Service Level Agreements are met. Communicates effectively verbally, and in written form. Carries and responds to off- hours communications device, in order to provide24x7support for systems under management. Proficient working with different types of operating systems such as Android, Microsoft, Linux, Unix, DOS, etc and understands software to be installed on computers. Install, configure and maintain personal computers, file servers and other related equipments and systems; also upgrade and configure drives for data acquisition, cd rom units, printers and related equipments. Perform software and application installations and upgrades. Plan and implement network security including managing host security, file permissions, backup and disaster recovery. Provides and receives cross-discipline training in order to ensure maximum availability of systems under management. Maintain confidentiality with regards to the information being processed, stored or accessed by the network. Provides verbal and written reports to the Head of IT regarding the performance and processes within the branches. Assists in the compilation of management and executive reports on a periodic basis. 

Oct 2007 - Oct 2010

IT Support/ CD Controller

National Identification Authority

Trained over thousand employees on software for data capture, which was used to create the National Database.

Responsibilities: Provided on the job training for new staff. Answered user inquiries regarding computer software or hardware operation to resolve problems. Perform software and application installations and upgrades. Performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Performed quality control checks on data captured to the database.

Nov 2005 - Oct 2007

IT Support Specialist

Novelty Publishing Services

Responsibilities: Maintenance of computer hardware, software and printer including other IT equipments. Performed IT operation functions. Perform software and application installations and upgrades.


Sep 2007

International Advanced Diploma in Computer Studies

National Computing Centre (NCC)

second year of a 3 year degree program from NCC UK.

Oct 2005

International Diploma in Computer Studies

National Computing Centre

first year of a 3 year degree program from NCC UK

Apr 2003

Networking Essentials Plus - Microsoft Certified

Intercom Programming and manufacturing Company (IPMC)

Certificate from Microsoft 




Server Administration and management.


Creates and administer Msql database.


Proficient working with Ms dos


Proficient working with unix


Proficient working with Linux (ubuntu and redhat)

Text Section

                                                                    References Available upon Request