B.S. Business Management
Minnesota School of Business
Anticpated graduation date of June 2011
Anticpated graduation date of June 2011
- Lead the sales and P&L financial performance of a district consisting of 12 Minnesota based stores that generates $20-$30m+ in annual revenues- Plan and direct all sales, customer service and owner relationships- Meet objectives around merchandise sales, credit, other miscellaneous revenues, expense management and achievement of profitable revenue goal
Accountable for the operational support and professional business guidance of 73 Quiznos restaurants throughout Minnesota and North Dakota.
·Developed and maintained 39 franchise operator relationships
·Served on multiple leadership committees and store design task-forces
·Led 13 Quiznos corporate leaders through Jim Sullivan’s “Multi-Unit Leadership” book
·Approved site selections of new restaurant locations
·Project managed reopens and transfers
·Executed two-week brand-refresh that covered store remodels & recipe modifications
Successfully led seventeen Caribou Coffee houses in Minnesota and Kansas City while achieving over $12M in annual sales – averaging 3% to 5% year-on-year sales increases over same-store-sales.
·Recruited, hired, trained, and developed salaried management team
·Created strategic plans and reviews; implemented production, quality, and customer-service standards
·Met restaurant financial objectives by forecasting requirements; managed budgets to ensure efficient spending
·Held stores to an average of 23% total labor, 39% food cost, and met controllable profit objectives
Wrote and trained roll out guides for new food concepts
Participated in full-service and deli menu engineering meetings that focused on creating chef-inspired menus that would both excite the guest as well as meet our food cost budget objectives.
Responsible for the staffing and financial responsibility of Southdale Mall Marshall Field's Market Place Deli. Served both internal and external guests while managing controllable profit through outstanding labor and food cost controls.
The hiring and training of hourly team members, salaried assistant managers and executive chefs were included in the role of this position.
Served freshly made chef-created deli-style pasta's and salads along with an outstanding hot-foods program - all while keeping within food cost and labor budgets
Led the P&L performance of 5 restaurant locations. In addition I supervised over 150 team-members and salaried managers while assuming the additional roles of HR and training manager.
Available upon request
I am seeking an opportunity to lead multiple teams with a successful restaurant or retail concept. My future employer will be a forward thinking organization that thrives on the challenge of balancing profitability, people management and team development at all levels.
driven program that provided in-depth coffee training and core product knowledge - 2006
driven program that focused on leadership and presentation skills - 2004
Quiznos Multi Unit Management Education Group:
Led thirteen Quiznos corporate leaders through Jim Sullivan’s “Multi Unit Leadership” seminar. Accomplished through weekly reading assignments, book discussions and written chapter feedback from each of the participants.
Quiznos New Store Remodel Team:
Participated in a nominated team which executed a two-week brand-
refresh in Springfield, MO.
Completed 5 store remodels,
recipe modifications, and POS and recipe retraining for the store teams.
Caribou Coffee Inventory
Subject-matter-expert in rollout and execution of companywide inventory process using the Net Chef system.
Group computer lab presentations, executive level Q&A’s, and one-on-one store trainings were included in this system deployment.
Caribou Coffee Drive Thru Task Force:
Used fact based information, along with budget forecasting to both improve and expand the company’s drive-thru brand.
Key improvements included decrease in service times and increase of drive-thru transactions by 20%
Caribou Coffee Store Design Team:
Participated in the design plans for new restaurants as well as the testing of new equipment and systems for existing stores
Caribou Coffee District Manager Competencies Team:
Partnered with behavioral scientists to determine the long term company objectives regarding the hiring and developing future store managers and district managers.
I am an experienced retail multi-unit leader and consultant who offers a well rounded management background in both quick service and full service restaurants; as well as big box retail-department store supervision.In addition, I offer the experience relevant to this position:
·Financial and operations consultant for 73 franchised Quiznos restaurants in 3 states
·P&L and staffing responsibility for 17 Caribou Coffee houses
·Managed 11 unique new store builds, remodels and grand openings
·Experienced training and development leader
·Certified Servsafe proctor
·Seasoned overnight business traveler
At both Quiznos and Caribou Coffee I was a leader known for outstanding training stores, meeting financial objectives and professionally bridging the critical gap between field teams and the corporate headquarters.
I am a hands-on leader who thrives on the opportunity to develop new and existing talent and am at my most effective when working one-on-one with fellow leaders coaching their personal development and operational skill sets.