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Work History

March 2017Present

Tenant Relation SPV

PT. AMSL INDONESIA / AEON MALL BSD CITY

Conduct daily check list on tenant store condition include checks on physical condition (store front, store hygiene, tidiness of goods arrangement, store poster promotion, etc) and store activities (store opening/closing hours, stock opname, etc)

Conduct daily checking to all operational area to ensure tenant operational runs smoothly and provide assistance if there is a problem

Identifiy, handling and actively coordinate regarding tenant complaint with Tenant Relation Team & other related department for completion action & improvement

Monitor and evaluate status of completion action regarding tenant complaint, ensure the complaint has been completed

Liaise and performing active communication with all internal parties in AEON MALL in order to run smoothly mall activity in order to reach customer satisfaction

Following up & monitoring the result of all tenant inspection, and make sure tenant make improvements in accordance with standard operation form mall management

Working together with marcomm team to help improving tenant sales and promotion program such as tenant gathering, eternity privilege, bazaar, barter media promotion

Updating status & Handling the process of new lease tenant, tenant renewal and early termination tenant


Handling tenant complaint and coordinate with Tenant Relation Team to provide advice/alternative solutions
In charge as communication liason between Tenant and Management of AEON MALL


Do daily check on tenant store condition are in accordance with applicable regulations

Oct 2015March 2017

Tenant Relation F&B

PT. Lestari Mahadibya / Summarecon Mal Serpong

Handling F&B Tenants Operational

Handling Cleaning Service Outsource for Foodcourt & Downtown Walk

Handling Tenant Complains and make sure that Complains to be done

Cooperate with tenant for increasing sales and foot traffic

Feb 2014Aug 2014

Trainee (Pastry)

The Haven Seminyak
Nov 2010Jan 2011

Trainee (Reservation)

Anta Tour & Travel

Education

20112015

Trisakti Institute of Toursim

Majoring in Diploma IV Hospitality Management
20082011

Santa Laurensia Tourism Vocational School

Organizations

Kongres Mahasiswa 2013 - 2014 STP Trisakti

Logistic Officer

Certifications

Feb 2014Aug 2014

The Haven Trainee Certificate

Skills

English

Spoken & Written

Computer Knowledge

Microsoft word, Microsoft Excel, Microsoft Powerpoint, Adobe Photoshop, and Movie Maker.

Typing Speed                60 WPM

Shorthand Speed        60 WPM

Interest & Hobby

Watching movies, Internet browsing, Listening music, Traveling, and Reading about Gadget & Automotive.