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Johanna COLLAzo cox

General Manager

Work experience

20082016

General Manager

Wendy's Resturant

Provide administrative support to all managers .I had weekly meeting about P&L Variance Report ,Labor Report,Food Cost Report and made sure we talked about the past week performances . I also set all goals for the coming week on what we needed to improve. I hired all employees  and followed up on all there crew training. I also made  sure they knew all procedures and policies from the companies handbook .I followed up with all my manager's about all  Marketing Operations .I also followed up on making  sure all POP and all new products roll outs where in place for our customer to have the best experience.I counted all weekly inventory made all food orders ,made all schedules.I also helped new General managers in their training it was important to me  to support in anything that they may need .I also team up with local schools and we held family nights.

20032008

General Manager

KFC Chicken

Provided all crew members and managers with training for all products, procedures and policies.Held weekly meetings with all managers to make sure all operation goals were in place and meet.Worked with my assistant manager and shift managers on teaching them on how to pull up and understand all operation reports .Also managing all schedules for all crew.

19972003

General Manager 

YaYa's Chicken

Supported the Owner on all  marketing and communications across the resturant.Made sure all deposits made it to the bank daily.I was responsible for all our catering part of the business which made our sales go up by 10% monthly.I was responsible for counting all weekly and monthly inventory.

Education

19962000

High School Diploma

Largo High School

Multicutural Committee Member

Big Sister Program

21st Century Magnet Program

Mediator for student conflits

Computer Skills

MS Office (Word, Excel, Aloha)

Area of Expertise

Sales/Marketing Strategy /Great Customer

To ensure there are growth in sales I would research last year sales anilize all reports see whats products were in place.I would also check and see if any special events were going on in the area.Is important to have all information you can to make a plan but most important share all information with your team to make it happen.I am a very hard working honest loyal person .I love it when my customer leave happy .I am also fluent spanish.

References.

Summary