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Other Skills and Certifications

  • Certified Employee Benefits Specialist (CEBS)
  • Extensive background in comp and benefits including both strategic design and successful implementation
  • High-level competencies in helping organizations effectively link both workforce and contact management programs to revenue and growth
  • Demonstrated success in creating successful and accountable work teams across unique projects
  • Solid tech tool knowledge base with talent for developing and managing practical deployment
  • Trained mediator and competitive grant writer

Professional Experience

The Grumm Company (Grand Rapids/virtual US)

          (strategic HR process and program consultancy)

Independent Contractor/Owner2000 – present

  • Advise on human resources, workforce management, compensation and benefits, CRM, and career transitioning
  • Exceeded expectations establishing and managing satellite office and major project for Lee Hecht Harrison
  • Assisted major consulting firm in reducing backlog and developing processes for efficiently managing the setup and delivery of death benefits, for call center team administering all benefits for 100,000 retirees
  • Served as interim development director at small nonprofit for 5 months

Taro Systems, Inc. (Grand Rapids/virtual US)

          (niche enterprise systems firm - formerly a brokerage business process consultancy)

Client Manager and Business Advisor2001 – 2006

  • Designed, implemented, and managed 30+ customer call centers, including CRM policies and procedures
  • Recruited, managed, and trained staff and sales agents
  • Developed training models, pay and commission plans, and customer management policies and procedures
  • Created tools used to link Taro processes to client revenues
  • Actively assisted internal sales team in developing and landing multi-year client contracts

Watson Wyatt (Detroit/Grand Rapids)

          (international HR consultancy)

Account Manager/Senior Consultant1988 – 1999

  • Developed team and successfully managed $800k multi-disciplinary project for high profile client
  • Created project team and process to assist two healthcare organizations in strategic benefits integration project
  • Led successful and innovative open enrollment teams for both health care and manufacturing clients
  • Served as lead administrator in multiple pension plan termination project, yielding $9,000,000 asset reversion to client
  • Successfully implemented business plan requiring new client base, doubling revenues over three years
  • Managed several health care provider relationships generating more than $400k consulting revenue annually
  • Actively and profitably mentored and developed many junior consulting associates

Russell And Axon, Inc. (St. Louis)

          (engineering and project management firm - no longer in business)

Project Representative1987 – 1988

  • Assisted U.S. General Services Administration (GSA) in contract compliance for $10 million courthouse renovation
  • Facilitated significant contract change orders and mediated contractor-tenant disputes


Master of Management

Aquinas College, Grand Rapids, MI

Bachelor of Science in Public Administration (w/Economics minor)

University of Missouri-St. Louis, St. Louis, MO


Strategic, innovative, and practical senior level HR consultant/director. Extensive experience and deep background in compensation and benefits program and process assessment, design, implementation and evaluation. Strong generalist skills and expertise. High-level competencies in helping organizations effectively link human capital management processes to revenue and growth. Demonstrated success in creating successful and accountable work teams across unique projects.Solid tech tool knowledge base with talent for managing effective scoping, development, and deployment.