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Summary / Objective

Tenacious graduate with two bachelors degrees; Global Business management and Spanish Communication. Possesses extensive customer service, operational management, marketing and sales experience. Worked abroad for 6 months in Santiago, Chile. Looking to for an opportunity to contribute to a team with goals and vision beyond the bottom line. 

Education

Aug 2009May 2015

Global Business Management; Emphasis in Marketing

California State University San Marcos

The GBM program has been designed to develop professionals with a global view on the international workings of business today. Required courses are specifically designed to build the essential knowledge and understanding or marketing communications on a global scale. Achieved Dean’s List for high GPA on various occasions

Aug 2010May 2015

Spanish Literature and Proffesional Communications

California State University San Marcos

The aim of the program is to build a fluent capacity with the Spanish language through the analysis of literature and cultural discourses. Coursework varied from Spanish literature modern professional communication. Achieved Dean’s List for high GPA on various occasions.

Work History

May 2016Present

Marketing & Operations Coordinator 

The California Fruit Wine Company

Accounting: Accounts Payable, Accounts Receivable, Invoicing, Check Writing , Account Reconciliations, Cost Ran and reported accounting analytics on fulfillment, marketing strategies and overall wine production
Manage all records both print and digital and generate monthly financial statements

Operations: Ensure efficiency workflow of warehouse, managing warehouse staff and developing process that increased delivery and receiving efficiency. Managed all direct to consumer and wholesale shipments, via various e-commerce platforms. Responsible for managing office, tasting room events and warehouse simultaneously. 

Marketing: Developed content regarding the social value aspects of organization, created winery media kit content, contributed to industry/winery specific blog, and spearheaded tasting room event planning that dramatically increased revenues. 

Nov 2015Apr 2016

Marketing & Exportation Intern

Matetic Vineyards

Designed and implemented media kit for winery and created marketing materials for events.

Worked with exportation department to find and establish contact with various Asian importers.

Created Excel programs that streamlined winery bookings and personally developed eco-friendly policies 

All work done in primarily Spanish but also translated existing content to English 

Jul 2015Nov 2015

Accounting Assistant

SKLZ Pro Performance

Independently allocated needed documentation for sales tax audit of a $2 million liability and insured compliance with state regulations in varying markets.

Assisted accounting department with cost accounting and new ERP software implementation.

Nov 2013May 2015

Customer Service Representative

SaveOnResorts.com

Distinguished for above average efficiency and high satisfaction surveys from front end clients.

Assigned  specifically to problem resolution, resolving club problems and taking only elevated calls.

Calls and correspondence in English and Spanish, working with Latin American clients specifically.

May 2013Nov 2013

Lube Technician

Oil Express

Efficiently performed basic vehicle maintenance services and quickly learned shop tasks. 

Consistently met sales quotas and weekly goals for up selling services to customers. 

Jul 2012Feb 2013

Freelance Sale Consultant

Aston Marketing Group

Addressed client's contractual concerns and clearly demonstrated  value of service.

Adapted sales techniques to meet customer needs and preferences.

Jul 2012Nov 2013

Shift Manager

Boston Market

Led a team of five people to manage front house operations, prepared closing register and inventory.

Managed team that broke store record for sales at annual event. 

Jan 2012Jul 2012

Bartender

Mahogany Deux, Nightclub in Spain

Earned bartender of the month on two occasions.

Generated new business by promoting the nightclub at University and community events.

Serving and promoting done in Spanish.

Nov 2009Dec 2011

Chef, Reception Bartender

Hilton Homewood Suites

Prepare food to Hilton standard in an efficient manner.

Ensure all food products are prepared and presented to high standards.

Provide hospitable environment to guests at all times.

Ensure abidance of  all state and federal food and beverage laws.

Skills

Sales

Well honed people skills from years in direct sales as well as retail  stores that were then further polished in years as customer service representative at various companies. 

Marketing

I have prepared deliverable for marketing advertisements. Created media kits and general market positioning campaigns for a Chilean winery.

Software

Proficient in Microsoft Office, Experience with WordPress & Photoshop