Skills

Skills

Personal Statement

I am a friendly, loyal and clearly dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in the ( Management ) industry, I love to learn, and am always up to a challenge whatever the situation. I get along well with others, whilst also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer. "

Management

  Experience in Recruiting, Loss Prevention, Business Management: Personnel Staffing and Training; Customer Service, Bilingual, PC-Compatibles, PowerPoint, Windows & Microsoft Software; Cash Registers; Accounts Payable; Highly Organized; Management of all day-to-day activities. Maintaining service and quality standards; Handling purchasing and receiving; Performance of both Sales & Marketing; Team manager and participant. Full service experience and multi-store launch expertise. Resolved customer complaints. Maintained company standards in the areas of appearance, collections and bookkeeping. Full P&L responsibility for all centers. Mentor and develop key performers to be ready for promotion within 3 months. Ensured compliance with all State, Federal, and local laws and regulations pertaining to debt collection.

Summary

SUMMARY OF QUALIFICATIONS

Computer software proficiency in PowerPoint, Windows, Microsoft Office Suites, Balanced

Cash register, token & ticket sales, Western Union,Cash counting machines, performed

General accounting, including accounts payables.

Highly organized, efficient to accurately meet time lines, managed all day-to-day activities

simultaneously, received regular reporting & problem calls from store managers 24-hours

daily, to ensure processes & procedures followed

Work History

Work History
Oct 2008 - Present

Director

Prospective Homeowners Association

Nonprofit Industry Organization: A Mutual Benefit association, serving as a public interest advocacy group, and Home Owners Association. Responsible for community outreach, research and membership development.

Designed to operate in concert with the Homes for the Upwardly Mobile (HUM), which will be a non-profit for the primary benefit of youth, age 18-24, who are currently homeless. HUM provides on-the-job training in Green Construction, and pays Living Wages, while providing transitional housing.

Oct 2007 - Oct 2008

DISTRICT MANAGER

PLS Financial Services

Proven ability to lead and control multiple stores. Coached, motivated and developed branch employees. Interviewed, hired, ensured proper training and scheduling. Exercised authority to ensure loss prevention. Performed store audits in order to insure operational integrity.Supervised multiple aspects and daily deadlines. Successfully managed four profitable units. Evaluated operations for new opportunities, developed action plans for performance improvement and resolved customer complaints. Maintained company standards in the areas of appearance, marketing, collections and customer service. Ensured compliance with all State, Federal, and local laws regarding human resources.

Feb 2004 - Nov 2006

DIVISION DIRECTOR of OPERATIONS

Advance America

Responsible for the direction of twelve centers in my division. Performed coaching and manager development. Increased revenue and profit year over year to over one million dollars per unit. Showed a loss percent that was better than company-budgeted amount for entire period. Personally performed collections. Handled multiple aspects and met all deadlines. Performed monthly audits on each center to ensure all policies, state and federal laws were followed, all agreements were in order and properly completed. Marketed locally around each store to gain market share. Made all employees aware of the intent of customer service and gained their constant commitment to excellence and high standards.

Jun 2002 - Dec 2003

OWNER/OPERATOR

Gulf Mexico

Full-Service Restaurant operation, 8-page menu, Mexican/Cajun Cuisine Restaurant.

Purchased and turned a failed cafe profitable; Sold café after building up the business and attracting investors

• Increased café sales by 337% by our second month in business

• Gained a highly positive review of the cafe in local paper

• Acclaimed by food industry peers as a success in concept development.

Sep 1996 - Jun 2002

REGIONAL MANAGER

Louisiana Fried Chicken

Supervised up to 50 Units, during the phase of franchise sales. Opened 50 new Locations over time of 5 years, Trained District Managers, Store Managers, and staff. Direct supervision of five District Managers and 375 employees. As Trainer, insured that all Company Systems and Procedures were learned and followed. Obtained all contracts and got all permits to open new stores and operated them successfully. Full P&L responsibility and handled balancing of the books.

Proven ability to lead, motivate, and coach personnel. Regularly communicated with Store Managers & District Managers through weekly conference calls, as well as individual follow-up calls. Planned and directed the operation of the region to support the Key Performance Indicators. Developed common direction for the team. Set priorities and made team agenda and strategy clear to all team members. Developed and maintained the annual budget for the region. Monitored financial reports of the region to ensure budgetary compliance with Regional and Corporate goals

Aug 1990 - Sep 1996

STORE MANAGER

Round Table Pizza

Supervising staff, Training new employees. Bookkeeping and balancing store books and cash registers, prepared bank deposits. Possess strong communication skills including team building, associate development, coaching, recruiting, and discipline. Ordered and received inventory. Full P&L responsibility.

Jul 1984 - Sep 1996

ASSISTANT MANAGER

Arby’s Restaurant

Supervising staff, Training new employees. Bookkeeping and balancing store books and cash registers, prepared bank deposits. Possess strong communication skills including team building, associate development, coaching, recruiting, and discipline. Ordered and received inventory. Full P&L responsibility.

Education

Education

University of Southern California

Mt. San Antonio College

East Los Angeles Occupational

References

References

Gary Cook

“I have had the opportunity to work with Jose on a first-hand basis as a business partner. I have also been privy to share his experiences in different positions over many years as a friend and confidant. In both of these capacities, I have seen Jose exhibit a great deal of stamina and focus. He is both creative and determined to accomplish his tasks and goals. He needs very little encouragement, as he is always on top of his activities from moment to moment. He is both a “team player” and works well independently. He is able to concentrate on the functions of his position, and to be thorough in the application of his responsibilities. I have seen him interact with both employees and customers. He has empathy for his employees, respect for his company and supervisors and a strong interest for his customers needs. He has a strong sense of what is important to others. He knows how to treat people with dignity, but also expects the same. He has a natural curiosity and concern for the interests of his customers and is able to bring that out of them, and turn it into a sale, whether in the restaurant or financial services industries. He has a method for bringing customers back as “regulars” and remembering their names and favorite foods. He is good at communicating both in person and on the telephone. He is able to build strong business relationships with neighboring companies and vendors. He is dedicated to doing his job, and focused on being the most efficient at it that he can. He is adept at learning computer programs with very little outside help. His math skills are high and he is able to interpret information in the learning process and adapt it for other purposes. He has a strong aptitude for learning new things, but also excels in routine activities on a regular basis. He is very helpful and notices when things need to be done, and takes responsibility for doing so. Sincerely, Gary R Cook” January 11, 2011

Michael Fleyshman

The purpose of this letter is to recommend Jose Hernandez for a position within your organization. Under my tenure as the Director of Operations for PLS Check Cashers of CA Jose directly reported to me as a district manager. One of the stores he was directly responsible for grossed close to 2 million a year. When Jose was hired for the position that store did not have a manager. He single highhandedly organized the store by assigning responsibilities to the supervisors and assistant manager that was on staff. He held them accountable for their actions which helped the store run more efficiently. Before Jose came on board we were getting many customer service complaints. Jose quickly turned that around by turning the staff over with better quality customer service representatives.

After we recruited a manager for that location, Jose helped train and develop him to what the business needs were. That manager was later promoted to a district manager.

Jose was a very dedicated and capable employee. He was 100% devoted to helping turn around his problem stores. His leadership skills were excellent. He showed this on a consistent basis by building a solid management team that also became dependable and accountable just like Jose. All the employees highly respected him and followed him to success.

To summarize, Jose was an excellent multi-unit manager. He was a great help to me and I think he would be a great asset to any organization.

If you have any further questions please do not hesitate to contact me.

Michael Fleyshman

Gary Cook

“I would highly recommend Jose for any position where his skills can be applied. He needs very little instruction and would be an asset to any company. As a researcher and communicator, he has worked with me for the last couple of years as I have striven to build a non-profit, designed to employ homeless youth and train them in Green Construction. Please call me if you have any questions. I would be more than happy to discuss this note in detail. Sincerely, Gary R. Cook” December 17, 2010

James Hindes

Jose Hernandez work for me at Advance America as a Branch Manager. He open, hired and trained the employees at the Santa Barbara and Ventura County locations as well as marketed the product. He was able to grow our Goleta, Ca store to become on of the most profitable locations in our division.

Jose is a self confident individual who show great charm and social poise and skill. He is empathetic with a persuasive selling style.

I found Jose to be altruistic, with a “ What can I do to help you?” attitude towards our customers as well as to his peers. I always had a great deal of confidence in Jose's abilities and character.

I would recommend Jose Hernandez to any position that requires dedication, conviction and trust.

Sincerely

James K. Hindes

Paul Pleasant

I would like to briefly describe Jose Hernandez and his work ether as an employee of our Franchise.

Mr. Hernandez was hire as a Store Manager for my first store. He was 100% Devoted to helped me open 65 more store all over Los Agneles and manages 55 stores, and I move him up to Regional Manager. He had 5 District Manager that helped him with the entire store.

Mr. Hernandez was very instrumental in developing relationship with new vendor and searching for the best, most affordable suppliers. Mr. Hernandez was equally at managing our staff of 375 employees.

The one element the I personally was glad Mr. Hernandez incorporated into company policy was a no nonsense approach to dealing with the employees. He treated the employee’s fair, but he doesn’t allow them to get out of control.

We love Mr. Hernandez's work ether and we highly recommend him to any prospective employer.

Sincerely

Paul Pleasant