Summary

20+ years of Professional Experience with a strong background in Product Lifecycle Management (PLM), Product Data Management (PDM), Product Development Processes, Computer Aided Design/Manufacturing/Analysis (CAD/CAM/CAE), Product Analysis, Project Management Methodologies, Software Lifecycle Development (SDLC), Team Building, Resource Capacity and Demand Management, Engineering Services and Consulting, Business Requirements Analysis, Business Driven Change Management, and Customer Relationship Management.

 

Proven track record in:

  • Managing internal/external resources to meet deliverable schedules.
  • Serving as internal liaison between Technical Support, Development, and Training to coordinate and ensure timely deliverables.
  • Managing accounts to ensure customer’s satisfaction and success with the company products.
  • Developing and delivering presentations and technical demos to different levels of decision makers and end users.
  • Producing detailed follow-up reports to client base, coordinating conference calls with client base and following-up internally and externally to meet project milestones and deliverables.

Work History

Work History
Jan 2013 - Present

PLM Program Manager

TechMahindra/TE Connectivity, Harrisburg, PA
  • Manage deliverables, goals and milestones of a Multi-Million, Multi-Year program that provides development and support for a PLM (Enovia and Windchill) environment with 12 different downstream applications.
  • Direct and oversee project teams (Onsite and offshore) and manage conflicts.
  • Address all customer escalations and deliver resolution.
  • Conduct management review meetings to ensure delivery and operational excellence.
  • Deliver proposals and contract\P.O. review and delivery scoping.
  • Manage resources and capacity planning to satisfy demand.
  • Provide performance reviews and project status to key stakeholders.
Feb 2008 - Sep 2012

Senior CAD & PLM Customer Support Manager

Dassault Systèmes, Stratford, CT
  • Delivered solutions through collaboration with R&D and Dassault Systèmes software Developers.
  • Managed relationship between R&D and assigned major customers such as Sikorsky, Gulfstream Aerospace, Boeing, GE, Ford, and VF.
  • Effectively communicated features and functionality of Dassault Systemes’ software solutions.
  • Defined and documented technical requirements.
Jan 2007 - Feb 2008

General Manager

RecTech International, Waterbury, CT
  • Developed and implemented a business plan and start-up business procuring and refurbishing used computer equipment for sale in various 3rd world countries.
  • Worked with customers worldwide to develop client relationships and fulfill client orders and expectations.

Jul 2004 - Jan 2007

Senior Product Analyst

Pitney Bowes, Bridgeport, CT
  • Lead a team of 15 technical support engineers to provide technical service and support to more than 3000 Customer Service Representatives.
  • Managed installation and implementation of technical projects by working with client technical personnel and Pitney Bowes technical staff.
  • Documented and recommended potential areas for product improvements by working with customers and internal support personnel.
Jun 2000 - Apr 2004

CAD Applications Engineer

CoCreate, Wallingford, CT
  • Managed and monitored technical aspects of on-site activities and reported progress to Clients
  • Coordinated technical resources to analyze clients’ needs and to deliver CoCreate Software.
  • Created the Statement of Work and Project Plan documents.
  • Managed and Participated in the deployment projects for Nissan in Japan, Fiat in Italy, and various other clients In US.
May 1995 - Jun 2000

CAD Applications Engineer

Autodesk Support Center, DPS Inc, Norwalk, CT
  • Defined client requirements and developed implementation plans to map CAD/CAM/CAE products into customers’ design and manufacturing process.
  • Conducted demonstrations and benchmarks to potential customers in areas of design, drafting, assembly, analysis, and team data management.
  • Installed, trained, and consulted for post-sale technical support to ensure customer satisfaction.

Education

Education
2015

D.B.A.

Walden University

Doctor of Business Administration (DBA) - Information Systems Management

2007

M.B.A

American InterContinental University

Masters of Business Administration (MBA) - Project Management

1995

M.S.M.E

University of Connecticut

Masters of Science in Mechanical Engineering

1990

B.M.E

Cairo University

Bachelor of Mechanical Engineering