Technical Support Engineer
Focus on delivering industry best customer service from start to finish, with a wide scope and focus on SSL.
Help to assist customers and offer tailored solutions to issues they face regarding their SSL needs and environments.
Assist with customers SSL and certificate needs for their existing network and servers including installation, configuration, and diagnosing networking communications issues both internally and externally across differing server types and operating systems including Linux distributions, Windows and dedicated appliances.
Monitor workload while working on ongoing tickets and cases.
Assist customers with code signing issues including broad overview of different platforms, ways to sign code, and background information on the code signing process.