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Summary

My thirst for knowledge and experience is second only to my love for my family and friends and I believe that a truly enjoyable life is one you can share with those you care about. I've been around computers my entire life both personally and professionally. Technology has always intrigued and driven me and I want to be at the forefront of the newest technologies and ideas.

I'm excited by the process of being involved in the next big thing.I love working with and being a part of a team, however I'm also able to thrive and succeed while working on my own and remotely and have always risen to the task when thrown into a new or unknown situation. If I don't currently have the answer or knowledge I need in a given situation,you can be sure that I soon will.

Work History

Nov 2014Present

Technical Support Engineer

DigiCert, Inc.

Focused on delivering industry best customer service from start to finish, with a wide scope and focus on SSL.

Help to assist customers and offer tailored solutions to issues they face regarding their SSL needs and environments in general, including recommendations, planning, and specking in relation to current or planned network growth.

Assist with customers SSL and certificate needs for their network and servers including installation, configuration, and diagnosing networking communications issues both internally and externally across several differing server types and operating systems including multiple Linux distributions, Windows and dedicated appliances.

Monitor workload including incoming chats, calls, and emails with a goal of first time resolution of all cases and issues.

Validate and verify information for incoming orders including researching company details, and searching for potential fraud.

Assist customers with code signing issues including broad overview of different platforms, ways to sign code, and background information on the code signing process.

Sep 2012Nov 2014

Technical Support Engineer

Mozy

Assist customers across multiple operating systems in setup, troubleshooting and maintenance of backup software.

Helped with general networking and domain questions as applicable to scope of support.

Worked with project lead on distributing upcoming client releases and managing internal user groups including remote users and those in Shanghai, China and Cork,Ireland. As MozyNext SME

In the windows SME role, I co-created training targeted at how to restore specific types of windows servers and learning the functionality of different roles and backup sets.

Part of multiple teams intended to improve both internal and external processes. Including the Enterprise team and Linux team.

Oct 2010Sep 2012

Network Systems Technician.

Dialogue Marketing

Helped to maintain and manage Active Directory Users and Computers.

Helped to maintain an Interactive Intelligence phone system and Polycom phones.

Helped with building out and standing up a call center of 50+ seats.

Maintain day to day operation of 350+ computers and 15+ servers across two sites.

Helped with build out of data Center.

Responsible for upkeep and hands on support of a 5 cabinet data center,consisting of multiple domain controllers,security system,and a SAN among other things.

Dec 2008Jun 2009

Dell Technical Support Engineer

Teleperformance

Remote Diagnosis and Troubleshooting of dell systems.

Helped to dispatch correct hardware to users with failed components