Technical Support Engineer
Focused on delivering industry best customer service from start to finish, with a wide scope and focus on SSL.
Help to assist customers and offer tailored solutions to issues they face regarding their SSL needs and environments in general, including recommendations, planning, and specking in relation to current or planned network growth.
Assist with customers SSL and certificate needs for their network and servers including installation, configuration, and diagnosing networking communications issues both internally and externally across several differing server types and operating systems including multiple Linux distributions, Windows and dedicated appliances.
Monitor workload including incoming chats, calls, and emails with a goal of first time resolution of all cases and issues.
Validate and verify information for incoming orders including researching company details, and searching for potential fraud.
Assist customers with code signing issues including broad overview of different platforms, ways to sign code, and background information on the code signing process.