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Summary

An organized and detail-oriented person that is able to adapt to changing priorities and maintain a
positive attitude and strong work ethic.

Work History

Jan 2016August 31, 2016

Online Executive Assistant

Jarvistark Inc
  • Working virtually (home-based) for a Filipino- owned business/company.
  • Screening and prioritizing mail and phone calls.
  • Maintain executive calendars and meeting agendas.
  • Prepare materials used in executive presentations.
  • Make travel arrangements.
  • Organize and maintain files and office libraries of books, papers and digital media.
  • Researching and writing memos.
Sep 2015Apr 2016

Online Executive Assistant

Virtual Done Well
  • Screening and prioritizing mail and phone calls.
  • Maintain executive calendars and meeting agendas.
  • Prepare materials used in executive presentations.
  • Make travel arrangements.
  • Organize and maintain files and office libraries of books, papers and digital media.
  • Researching and writing memos.
  • Undertake other duties: online marketing assistant--working with internal marketing team and external suppliers to drive successful execution of marketing plan and web analytics monitoring and reporting against key metrics.
  • Search engine optimization tasks-improving page content, ensuring site structure is efficient, keyword relevancy, product names and tags etc.
  • Landing page testing and tracking.
Mar 2011Jul 2015

Online Client Relations Manager 

Georgie & Lou Co. Ltd.
  • Working remotely (office/home-based) for a textile manufacturing company based in Thailand; products (Pure Handknit/Neon Buddha) are being sold in Mainland US & Canada.
  • Working remotely (office/home-based) on an Eastern Standard Time.
  • Oversee order entry department: checking all orders submitted by the retailers and/or sales rep. and making sure all info are corrected & verified before staff will enter the order details on the system.
  • Oversee RMA department: coordinates returns, RA requests, refused and cancelled orders to resolve them in the most beneficial manner for the company and ensure that the company policies are maintained.
  • Undertake accounts receivable & payable duties such as obtaining authorization of payment from clients, preparing and mailing invoices; identifying delinquent accounts and insufficient payments. Collects revenue by reminding delinquent accounts; notifying customers of insufficient payments. Maintains accounting ledgers by posting account transactions.
  • Undertake other duties: oversee shipping & credit release departments.
Mar 2011Jul 2015

Administrative Officer

Georgie & Lou Co. Ltd.
  • Preparing & submitting statutory government payments (SSS, HDMF, PHIC, BIR)
  • Assist in recruitment & selection including background check up on applicants for vacant position & employees
  • Maintain personnel record or 201 file
  • Undertake other tasks such as preparing & disbursement of payroll 
Nov 2006Feb 2011

Team Lead

Cyber City Teleservices Inc
  • Assists team members with their calls (coaching, escalating concerns, taking supervisory calls).
  • Customer service & Retention Responsibilities.
  • Managing and Organizing Customers Document/Files.
  • Effectively negotiating to make sure customers will not cancel their account.
  • Provide highest standard of service to all customers.
  • Order entry support-Order Processing.

Education

20082018

Master In Business Administration

University of Southeastern Philippines
20012005

Bachelor of Arts in English

University of Southeastern Philippines

Personal Data

Civil Status: Married

Age: 31 years old

Birth Date: April 13, 1984

Birth Place: Panabo City

Height: 5’3”

Weight: 48 kgs.

Religion: Catholic

Skills

Soft Skills:

Management & Leadership, Communication, Critical Thinking, Problem Solving, Customer Service, Client Relations, MS Office, Appointment Setting, Calendar Management, Email Management, Logistics, Returns Management, Employee Relations, Travel and/or online booking, Processing payment and/ or entering invoices, Making and/or taking phone calls

Technical Skills:

Zoho, Zoey, Dropbox, Lastpass, Outlook, Google Drive/ Google Docs, Microsoft Office, Asana, Zendesk, Paypal, Compass/Xplan, Xlite,  Shopify, Olark, Infusionsoft, Mailchimp, Apparel Data System

Disc Personality Test

You have a strong inner motivation to influence people and circumstances. You thrive on competitive situations and challenging assignments.
The stresses and pressures of everyday work and life are unlikely to reduce your effectiveness and enthusiasm.

Speed Test

See link: http://www.speedtest.net/my-result/5536393879

Character References

  1. Ms. Kimberly Worobey                                                          2. Ms. Lorelie Ricasio

     Customer Service Director                                                        Customer Service Manager        

     Georgie & Lou Ltd.                                                                     Georgie & Lou Ltd.                                         

     289-231-6654 (Canada's number)                                            0939-910-3480 (PH number)