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Summary

An organized and detail-oriented person that is able to adapt to changing priorities and maintain a
positive attitude and strong work ethic.

Work History

April 2016Present

e-Commerce Product Category Manager

Nuclear Tattoo Supply

• Performed multitasks as a webmaster and worked closely with US-based E-commerce team
• Update website content and apply fixes where applicable
• Research product specification, create product reviews
• Handle eBay accounts / product pricing and apply marketing strategies 
• Create live (buy it now) and auction listings on eBay
• Check any products flagged as urgent low stock listings
• Adjust new product Buy It Now Listings/rankings
• Review most popular products and rankings, increase prices where applicable
• Coordinate and give instructions to Graphics Designer with proper marketing and desired output on product images
• Daily communication through emails, chat or Skype call with USA team and counterparts
• Stock Management report
• Prepare prices/check stock for any deals/specials
• Any marketing-related tasks assigned from time to time

Jan 2016August 31, 2016

Online Executive Assistant

Jarvistark Inc
  • Working virtually (home-based) for a Filipino- owned business/company.
  • Screening and prioritizing mail and phone calls.
  • Maintain executive calendars and meeting agendas.
  • Prepare materials used in executive presentations.
  • Make travel arrangements.
  • Organize and maintain files and office libraries of books, papers and digital media.
  • Researching and writing memos.
Sep 2015Apr 2016

Online Executive Assistant

Virtual Done Well
  • Screening and prioritizing mail and phone calls.
  • Maintain executive calendars and meeting agendas.
  • Prepare materials used in executive presentations.
  • Make travel arrangements.
  • Organize and maintain files and office libraries of books, papers and digital media.
  • Researching and writing memos.
  • Undertake other duties: online marketing assistant--working with internal marketing team and external suppliers to drive successful execution of marketing plan and web analytics monitoring and reporting against key metrics.
  • Search engine optimization tasks-improving page content, ensuring site structure is efficient, keyword relevancy, product names and tags etc.
Mar 2011Jul 2015

Online Client Relations Manager 

Georgie & Lou Co. Ltd.
  • Working remotely (office/home-based) for a textile manufacturing company based in Thailand; products (Pure Handknit/Neon Buddha) are being sold in Mainland US & Canada.
  • Working remotely (office/home-based) on an Eastern Standard Time.
  • Oversee order entry department: checking all orders submitted by the retailers and/or sales rep. and making sure all info are corrected & verified before staff will enter the order details on the system.
  • Oversee RMA department: coordinates returns, RA requests, refused and cancelled orders to resolve them in the most beneficial manner for the company and ensure that the company policies are maintained.
  • Undertake accounts receivable & payable duties such as obtaining authorization of payment from clients, preparing and mailing invoices; identifying delinquent accounts and insufficient payments. Collects revenue by reminding delinquent accounts; notifying customers of insufficient payments. Maintains accounting ledgers by posting account transactions.
  • Undertake other duties: oversee shipping & credit release departments.
Mar 2011Jul 2015

Administrative Officer

Georgie & Lou Co. Ltd.
  • Preparing & submitting statutory government payments (SSS, HDMF, PHIC, BIR)
  • Assist in recruitment & selection including background check up on applicants for vacant position & employees
  • Maintain personnel record or 201 file
  • Undertake other tasks such as preparing & disbursement of payroll 
Nov 2006Feb 2011

Team Lead

Cyber City Teleservices Inc
  • Assists team members with their calls (coaching, escalating concerns, taking supervisory calls).
  • Customer Service & Retention Responsibilities.
  • Managing and Organizing Customers Document/Files.
  • Effectively negotiating to make sure customers will not cancel their account.
  • Provide highest standard of service to all customers.
  • Order Entry Support-Order Processing.

Skills

Soft Skills:

Management & Leadership, Communication, Critical Thinking, Problem Solving, Customer Service, Client Relations, MS Office, Appointment Setting, Calendar Management, Email Management, Logistics, Returns Management, Employee Relations, Travel and/or online booking, Processing payment and/ or entering invoices, Making and/or taking phone calls

Technical Skills:

Zoho, Zoey, Dropbox, Lastpass, Outlook, Google Drive/ Google Docs, Microsoft Office, Asana, Zendesk, Paypal, Compass/Xplan, Xlite,  Shopify, Olark, Infusionsoft, Mailchimp, Apparel Data System