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Jocelyn Amber Barker

Work History

Present

Beauty Ambassador

Bare Minerals 

 Successfully handle high-pressure situations in a fast-paced environment. Customer service is my focus. Clear and confident communicator whether verbal or written. On phone customer service. Working directly face to face with the customer to ensure customer satisfaction. Soft skills. Quickly resolve customer issues. Math skills.

20152016

Beauty Ambassador

LORAC

Successfully handle high-pressure situations in a fast-paced environment. Customer service is my focus. Clear and confident communicator whether verbal or written. On phone customer service. Working directly face to face with the customer to ensure customer satisfaction. Soft Skills. Quickly resolve customer issues. Math skills. 

20072014

Customer Service Representative 

The Marketing Department

Answering phone calls. Using Microsoft Word and Microsoft Excel. Working directly face to face with the customer to ensure customer satisfaction. Customer service is my focus. On phone customer service. Successfully handle high-pressure situations in a fast-paced environment. Clear and confident communicator whether verbal or written. Handling e-mails. Writing. Soft skills. Quickly resolve customer issues. Good experience for call center environment. 

Education

20142016

A.A. - Psychology

Fresno City College

Acquired effective listening techniques. Soft skills. Great at remaining focused, and calm in high-stress situations. Highly efficient in utilizing de-stressing tactics, to help an individual relax when emotional, or extremely upset. Emphasis in working with individuals who have behavioral challenges, experienced trauma, abuse, and Post-traumatic Stress Disorder. 

Lead Roles

ASG-Senator of Public Relations

Fresno City College 2015-2016

Strategic Planning Council

 Fresno City College - 2016

Public Speakers Forum

Fresno City College - 2015

Co-CEO - Masterminds Society

 Fresno State University - 2014-2015

Speaker, Supervisor, Mentor

Youth for Christ -  Fresno Juvenile Hall - 2005-Current

                                                                                                                         

certifications

My Life My Choice-2016      

Program of Justice Resource Institute

Human Trafficking 101-2016

Justice Coalition, YFC

Yoga Teacher Training-2013

Day Yoga Studio