Expert Global Solutions
Account: Amazon.com Customer Service
At the moment working directly with one of the two LOBs that the MVD site has. While working with NA I am in charge of delivering the training to the NHs and upon finishing the product training continue with OJT. While OJT takes place we have to follow and achieve the goals that have been calculated based on the results from the previous year but with certain improvement, which brings the duty of constant coaching and feedback delivery so as we can meet the projections.
- Assessing individual/group training needs
- Planning, preparing and researching lessons
- Monitors and analyzes performance patterns in order to develop an action plan.
- Organising and promoting courses
- Developing and delivering programmes of learning activities
- Preparing teaching materials
- Have record of the performance of CSRs in training and take the necessary actions to improve their quality.
- During OJT manage the group of CSAs that has been trained (Track atrendance, payroll, schedules)