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Experienced digital strategy leader with experience establishing cross-program strategies that improve customer and employee experience through disruptive technology and creative execution.

Work experience

Sept 2012present

Director, Customer Experience and Digital Strategy

PricewaterhouseCoopers | The Experience Center

Defined and productized Personalization solution offering; developed go-to-market strategy and positioning. Developed, innovated and grew loyalty programs and lifecycle marketing functions

Jan 2010Sept 2012

Director, Social Business Strategy

Ant's Eye View

Partnered with client teams through issue definition and project plan development using problem solving principles and past experience. Integrated broad sets of data into frameworks, which were then used to produce insights and develop strategy.


Oct 2008Jun 2009

Certificate, Interactive Marketing

University of Washington
Feb 2006Mar 2007

Biblical Studies

Oct 2001Dec 2005

Bachelor of Arts, Business Administration

University of Washington


Oct 2001Dec 2005

Bachelor of Arts

University of Washington

Political Science 


Customer Experience


2015 PwC Holiday Outlook Discussion

2015 PwC Holiday Outlook


Jon Glick, Partner

Loyalty Center of Excellence Leader