Download PDF

Joanna Rybicka

PtP Administrator with Bulgarian & Serbian


Bilingual Professional with relevant experience at major accounting firm. Self-motivated with extensive bookkeeping and customer relationship management knowledge. Enjoy opportunity for growth and career advancement. Technically familiar with MS Excel and SAP. Looking to apply professional experience in GL/FA/Reporting area. Willing to relocate.

Work History

Feb 2015Present

PtP Administrator

Heineken Global Shared Services
  • Multicultural experience: main role of the transition of procedures and processes that were getting transferred to India; knowledge sharing including Sol ID planning, training giving, preparing and validation of training materials and assessments
  • Ensuring correct accounting flow booking in the system (PO and Non-PO invoices, credit notes, self-billing, large invoices, custom declarations)
  • Regular clearing of different BS accounts
  • Scheduling a batch payment proposal, checking & verification of it's correctness
  • Vendor and OpCo query handling via e-mail/telephone, vendor account reconciliation, taking up corrective actions if necessary
  • Participation in the month end closing process by relevant bookings and preparing reports
  • Creation of the reports: Internal Controls, GR/IR account Reconciliation, Intercompany transactions, Overdue Report
  • Managing Front Office operations: creating and maintaining an accurate record for vendors account
  • Ensuring internal control over cash & non cash transactions; ensuring proper execution
    of tasks within the team (coordinating and monitoring the task completion for Back Office
  • Identifying potential improvements
  • SAP knowledge - Participation in UAT for SAP RFC's & SAP IM Regression Testing Project
Jul 2012Jan 2015

Sales Specialist

TIM P. Kaluzny Sp. k., 70 Prosta St., Warsaw, Poland
  • Working closely with customers throughout the sales process; supporting and building relationship with existing customers, providing customers with product and service information
  • updating existing customer information; documenting all call information accordingly to standard operating procedures, creating call reports
  • handling clients enquiries, investigating issues and providing necessary feedback, negotiating orders and prices with potential clients
  • building a base of customers by analyzing purchasing history, expandability and willingness to cooperate
  • other marketing activities: preparing newsletters, translating commercial materials into English, Bulgarian and Serbian
  • generating revenue for the company


Oct 2009Jul 2011

MBA in Balkan Philology

Nicolaus Copernicus University in Torun
    • Bulgarian language
    • Serbian language

From 1 October 2008 to 1 January 2009 student exchange at the South-West University Neophyte Rilsky in Blagoevgrad, Bulgaria

From June 2010 to August 2010 Internship as a tour leader in frames of the Lifelong Learning Erasmus Programme at Tourist Agency 'Franga', 36, Oborishte, 9018 Varna, Bulgaria

Mar 2011Oct 2014

MBA in Business Management

Nicolaus Copernicus University in Torun

Key skills and competencies

  • SAP IM
  • MS Office  
  • Strong communication skills to assist with query resolution
  • Experience of working to tight deadlines
  • Highly organised, hardworking
  • Attention to detail and ability to accurately record information









  • Yoga
  • Blues Dancing