Authentic, agile leader driving customer service excellence leveraging diverse operations, marketing, and implementation expertise.
➢ Expert in Cost Savings
➢ Strong Record of Strategic Responsibility
➢ History of Process Improvement Successes
As an award-winning leader, I have been the catalyst for multi-million dollar bottom line impacts for a mature Fortune 500 company, as well as proven innovative successes in startup environments. Having over 20 years of Senior Operational Leadership experience affords me best practice successes with the ability to work within budget restraints. More importantly, I have consistently brought strategic market-driven focus and tactical direction to the operations I have led.
I see the bigger picture without losing sight of the details and the customer experience, and implement sound business principles with intentional structure, resulting in highly successful initiatives and substantial organizational turnarounds. Committed to business health and employee satisfaction, I identify smart resources and allow them to grow deeper in what they do best.
Quantifiable Skills: Cost Savings • Client Focus • Process Improvements • Operational Reorganization & Systemization • Team Development • Vendor Management • Internal Consultant/Trusted Authority • Strategic Alliances Internal Controls • Marketing • Data Driven