Merchant Risk Analyst
- Merchant Risk Onboarding Analyst: 1. Assessing the merchant risk at the onboarding stage; 2. Setting up rules and risk filters based on onboarding risk assessment; 3. Coordinating with Integration team on implementing various API, rules based on BM; 4. Coordinating with Risk Filter adjustment team based on BM/in case of new BM; 5. Coordinating with BizDevs on specific/sensitive cases; 6. Improving process/guidelines/tool/reports related to merchant onboarding.
- Merchant Risk Monitoring Analyst: 1. Ongoing monitoring of merchants with high CBR and fraud ratio; 2. Reaching out to merchants about CB risk mitigation plan; 3. Regular domain checks; 4. Analysis of cases escalated by Compliance and other teams; 5. Approving limits, URL changes; 6. Reaching out to users in case of copyright infringement reports; 7. Improving process/tool/reports related to ongoing monitoring; 8. Analysing KYC documents and website compliance features.
- Fraud investigator: 1. Daily analysis of chargebacks, fraud advice; 3. Investigation of cases escalated by Risk agents and other teams; 4. Making decisions regarding: blocking users (ps, e-mail, card, machine id etc), escalating to Risk filter adjustment team, coordinating with Risk CRM for reaching out to users, coordinating with CB/MR analysts for reaching out to merchants, coordinating with Risk agents on selected cases; 5. Improving process/tool/reports related to fraud investigation.