Excels in outlining a Business Strategy
Continous improvement freak
- Sweden, SE Uppsala
- +46 76 307 33 77
Passionate Leader & Customer Service Enthusiast with 25 Years of Work Experience.
Hard-working Father of 3 with a Positive outlook on life.
All Things are Possible.
Facilitating the fiber network expansion in Sweden by providing expertise in the field of diggging and excavation permit application process.
Managing a startup providing tailor made staffing services in Sweden. The Company is UK based. In 2017 managed an aquisition of a Company in Ukraine; REDCO Red Consultants.
Lead the service department through Change management aiming to strengthen financial result and increase the operational capabilities.
Headcount 65 , P&L responsiblity, Extensive service vendor network and external contact center.
Service Sales: +100%
Financial Result Increase +400%
Financial Result 23%
Sick leave -33%
- New Organizational setup
- Service ERP Procurement and implementation
- New cars, clothes, warehouse facilities
- Nationwide Recycling setup
Managing the operation of LGE service in Scandinavia(Sweden, Norway & Denmark).
1. Eliminating Major Data-Liability (fraud) Operation affecting Several Consumer Electronic Brands.
2. Implementing Best in Class Scandinavian Centralized TV & AV Repair Site with average 2 calendar days turn-around-time.
Managing the Service Network of Home Entertainment & Domestic Appliances in Sweden.
1. Leading the Startup of Nationwinde Exclusive Home Appliances Service Network resulting in Reducing Service Cost & Raising Customer Satisfaction.
2. Leading Best Practice Project in Defective Return control management Resulting in 80% manual Labour Reduction and Dramatically Increased Quality.
3. Co-handling project " In-Store MOT(moment-of-truth)" aimed to increase Brand Awareness as well as Raising Service Quality. Project awarded" Business Excellence" and nominated to Global Best Practice.
4. Implementing Net Promoter Score in the Nordic region to Measure and Analyze Customer Satisfaction.
Managing the the white goods service network in Sweden and Norway as well as Providing technical support.
1. Awarded Nordic " Grand Award" for Tear Down & Redesign Project (SIX SIGMA) Presenting the Strategy and Insights for of our Nordic Service Operation for European Leadership and for LG Electronics Global CEO(SS. Kim).
Managing the White Goods Service Company. Providing service and installation for White Goods Authorized Service Center for LG, Samsung, Gram, Beko, Norcool and several other brands. Third largest Swedish service provider of LGE Domestic Appliances 2005.
Working in a Domestic Appliances Store, doing "Everything".
Assisting Sales-Offices in Registering Unit-Linked Capital Insurance Products. Controlling Legality of the linked Beneficiary Policies.
1) Converting Consumer Credits at a Banking Merge.
2) 2nd level Technical Support for End Users of the IBM KBT Banking Main Frame Server System.
3) Administered Unit-Linked Capital Insurance Products.
Managing sales and Coordinating Conferences both Domestic and Abroad.
Worked as a Salesman and Project Leader. The Project leadership entailed making a Quotation based on Negotiating with Suppliers and Controlling the execution of the project including cost control. High profiles clients such as Oracle, Mercuri Urval, Cap Gemini and SEAT.
Assistant at Stefanskolan (1 year) I helped the school director with all kinds of work. Keeping track of student files, working in the dining room at occasion. Worked as substitue teacher in following subjects: English Grade 5-6, Mathematics Grade 8, Gymclass Grade 9
Course and Certification in Executing the Working Enviroment Safety Limitations and Considerations for Construction Work.
Course and Certification in Planning the Working Enviroment Safety Limitations and Considerations for Construction Work.
Course aimed at Portuguese Culture and the Portuguese language.
Oral Language Proficiency , Written Language Proficiency, Portuguese Culture and Society Course.
Stydying the psychological perspective on Disabilities.
Basic Language Proficiency level 1 & 2.
Basic Knowledge of modern Psychology (mainly Cognitive Psychology).