Overall Responsibility was to create a Strategy and Lead the Service Department Team through Change Management with the purpose to modernize the Operation and Raise Sales and Profitability.
2.Technician Sickleave -33%
3.Technician Overtime (before and after new SVC System) - 38%.
•Added responsibility as Manager for Contact Center Department (+15FTE).
•Implementing new Service System.
•Expanding Installation Services
•Nationwide Defective Returns inspection Setup.
•Change management: Values, Vision and Leadership change,
•Infrastructure investments: (Facilities, Cars, Tools, Clothes).
•16 new technician/installers FTE + 2 new backoffice FTE.
•Initiating new White Goods installation operation.
Hired in Q4,
•Developing a business change strategy for sustainable growth.