Steven Burns

Steven Burns

Summary

Results-oriented, dedicated and adaptable Customer Service Professional with over 18 years of supervisory and sales background in high energy dynamic environments offering my skills and experience to your company to help fulfill the mission of excellent customer service and profitable growth. The skills that would make me an asset to your company:

Skills

Skills

Multi Tasking Skills

Like working in a high-energy dynamic environment with positive feedback. Can multi task and problem solve using a calming factor to figure out the best way to achieve a good result. Problem solving and extreme issue handling makes an eventful day if handled correctly, just using  multi tasking skills to resolve effectively. High energy and ability to handle numerous tasks at the same time. Can stay focused and on top of most situations while trying to establish the best result.

Office Support Skills

Experience as a purchasing and production coordinator. Can function in an office setting doing filing, faxing, mailcenter and all other duties as a management assistant.  Excellent phone skills and dealing with multi-line phone center. Inventoried office supplies.  Always willing to learn new and better ways of doing things. 

Numerical Skills

Have a unique ability to work with numbers and use it to help exceed in the job place when needed.  Addition, subtraction, multiplication, division all comes naturally to me -- not with a calculator.  Worked with budgets and spreadsheets. Cash handling experience as well as nightly deposits.    

Interpersonnel Skills

Customer service specialist who likes to work collaboratively or individually, whatever it takes to get the job done.  I love to interact with others. Management skills with overseeing and supervising several people. Ability to communicate with employees and management to excel and get the best out of everyone and to implement strategic actions to improve company's image and profits alike.  

Education

Education
Sep 1984 - Jun 1987

High School Diploma

Marshall High School

Work History

Work History
Nov 2011 - Present

Owner

Steve Burns Misc Tasks and Odd Jobs

Thru the past few years, I have done seasonal work for myself, or by subcontracting thru other company's, such as Family Tree Lawn Care, which was a landscape and lawn care company. I worked doing mainly lawn care for them during the summer months.  During the winter months I worked for Marshall Lawns doing snow removal/shoveling.  I also did jobs for various people here and there which included many many things, from lawn care, landscaping, snow removal to fence building, minor roofing, gutter clean outs, pool openings and cleaning, interior and garage cleanings and whatever else was needed.  No job was too small or ignored.

Apr 2009 - Nov 2012

Landscaper/Customer Service

Avant Gardener

Part time seasonal work :Planted, mulched, weeded, soil prep., drove truck to and from job sites, planting material pick-up and delivery to job sites and to customers, helped with all needed duties including clean-up and last second work.

Landscaping included not only the actual hands-on work but also in helping provide insight into changes that might be needed and also designing of jobs based on customers interactions, or to unknown issues that may arise while performing initials landscape project.

Mar 2011 - Nov 2011

Customer Service Associate

Kmart

Garden Shop associate, customer assistance, stocking, handling shipments of plants, flowers and other planting materials, watering and caring for plants and trees, closing garden shop, cash register, clean up, condensing of product when needed, all hands on labor, season clean up and closing of garden shop.

Little Caesars in Kmart, making of pizza and other food items, prep food items, clean up, stocking, cash register, all needed work for closing, customer service and handling customer concerns.

Utility tasks, pantry associate, truck unloader, warehouse associate, customer carry out, display coordinator, security, all needed duties.

Jun 2010 - Feb 2011

Restaurant Manager

TeKhi Travel Court

Restaurant Manager. Supervise employees, make up schedules, hiring, firing and all disciplinary actions, do ordering, inventory, oversee and maintain a great environment, customer service, money drops, establish new 'specials" and adjust for reasonable profits, adhere to all rules and regulations, build morale, and handle any and all issues that came about each and every day.

Experience in supervising the gas station side of the business on several occasions. Customer service, cash register/gas pumps, money handling and deposits, delegating employees to work to be done.

Apr 2008 - Apr 2009

Landscaper

Murray Landscaping

General labor, planting, mulching, soil preperation, bobcat driver, clean up and customer service to get the job done correctly and quickly.  This was a seasonal position.

May 2005 - Apr 2007

Inside Sales Representative

Serv-U-Success
Sales representative at major supermarket store responsible for ordering, stocking, rotating FIFO, supervising employees, multi tasking, promoting sale items with displays, and using customer service to increase sales.
Nov 2004 - May 2005

Customer Service

Marshall Lanes
Customer service for front counter transactions, overseeing and doing bartending, food preperation and league & open bowling help. Night Manager for all closing duties including cash handling, cleaning, lane maintenance, closing paperwork, and getting business ready for next days success.
Aug 2002 - Nov 2004

Assistant Manager (AM2)

Burger King Corporation

Night Manager responsible for customer service, supervising employees, running shifts effectively, food preparation, cash handling, hourly and daily paperwork, cleaning and all needed work to ensure next day's success.

May 2001 - Aug 2002

Purchasing Coordinator

Micro Gauge
Responsible for all purchasing for shop machines, supplies, and shipping and receiving as well as office needs. Main operator for receiving incoming calls, mailcenter, filing, faxing, interviews, and all office work needed. Worked extensively with plant manager on any HOT jobs or problems to resolve effectively.
Sep 2000 - May 2001

Production Coordinator

Guhring ltd

Responsible for order requisitions and all paper work including invoices, packing slips, purchase orders, and company receipts. Did spreadsheets, adjustments and other data entry on specific production jobs. Handled all incoming calls, faxing, filing, mailcenter, and general computer entries and all office work. Worked with Plant Manager on all issues and helped resolve in a timely manner. Human resources, greeting visitors, interviewing possible employees, and whatever needed to help company.