Natalie Shirm

Work History

Work History
Sep 2008 - Mar 2010

Legal Assistant

Popkin & Rosaler, P.A.
  • Supported attorneys and legal team in a high volume atmosphere.
  • Executed foreclosure process from inception to completion.
  • Mentored co-workers on foreclosure process.
  • Successfully handled client requests, reviewed and answered correspondence.
Jan 2005 - Dec 2007


Charlie's Steak house
  • Ensured fast, efficient, and courteous service with a quality dining experience for our guests.
  • Presented menu choices while suggestively up-selling featured items.
  • Mentored new hires, improved workflow and restaurant sales.
  • Supervised  3 to 5 servers on the night operations of the dining room.
Sep 2002 - Jan 2005

Cosmetic Counter Manager/ Prescriptives

  • Increased counter sales by 20 percent in a 6 month period.
  • Coordinated events to create customer engagement by introducing new products.
  • Studied makeup artistry to gain product knowledge resulting in successful consumer results.
  • Performed inventory control, exit strategies for product display, merchandising, product lifeline and return to vendor.
Dec 1999 - Aug 2002

Customer Service Analyst

NCCI, Inc.
  • Provided professional, and timely customer service to insurance agents, carriers and insured's.
  • Instructed customers on how to complete insurance documentation.
  • Researched and analyzed customer inquiries while logging calls in a relationship management system.
  • Participated in weekly projects updating the company Internal / External Website.


Jan 1994 - Jun 1998


Boca Raton High School



Data Entry

Remarkable data entry skills and ability to generate statistical client reports.

Customer Loyalty

Experienced in retaining customer loyalty by relationship building.

Customer service and Administrative duties