Work History

Work History
Feb 2007 - Present

Catering/Convention Services Manager

Hyatt Regency Orlando Airport

• Contributed to achieving the highest meeting room rental revenue in the hotel’s division in 2008, as well as some of the highest customer service scores in the entire company• Completed prospecting calls and Professional Selling Skills training which contributed to the achievement of 99.1% of my individual sales quota for 2008• Responsible for effectively planning food and beverage as well as meeting space to ensure a successful event for clients and maximize revenue for the hotel

• Toastmasters International, Charter Member, Secretary

• Community involvement through FORCE

May 2006 - Feb 2007

Meeting Concierge

Hyatt Regency Orlando Airport

• Applied my experience and leadership skills to act as a floor manager for several of the high profile off premise events catered by the hotel• Catering/Convention Services Team of the Year, Hyatt Hotels and Resorts, 2007• Received Team of Excellence award for the month of December, 2007 • Received numerous Exceed pins from clients for outstanding service

Education

Education
Aug 2002 - May 2006

Bachelor of Science in Hospitality Management

http://www.ucf.edu/

• Major: Bachelor of Science in Hospitality Management with concentration on Event Management• Overall GPA: 3.85    • Accomplishments: Bright Futures Scholarship Recipient, Dean’s List: 2003-2005, President’s Honor Roll: 2003-2004, Eta Sigma Delta International Hospitality Honor Society, Secretary, National Society of Collegiate Scholars, Golden Key International Honor Society

• Alpha Delta Pi Sorority

Skills

Skills

Microsoft Office

Microsoft Word, Excel, Publisher, Powerpoint

Daylight

Comprehensive event planning software

Envision

Group sales management software

Objective

To obtain a position in events and catering where I can utilize my successful history of sales, customer satisfaction, event planning, teamwork, and management acquired through years of experience at four diamond hotels and world-class convention destinations.

Comments from satisfied clients

"I have worked with Julie Kleinhenz for the past two years in planning physician training courses at your Hyatt Orlando Airport property and I wanted to let you know how attentive and great to work with Julie is. She is a great asset to your property. My meetings always run smoothly because of her attention to detail and expertise. I have referred other meetings to your property and have booked at other properties with Julie's help. I don't know if she receives a referral credit, but regardless, she has spent a great deal of time assisting me with locating and booking my physician training courses at Hyatt properties in Dallas, New Brunswick, and Arlington, VA. I recently booked a training course at a Hyatt in Coral Gables for an upcoming meeting because I expect the same level of service I receive at your property.

My meetings are small to medium sized training classes, but we conduct many of these across the US within the year. The Orlando meeting have generally been smaller in size, but I appreciate being treated as a valuable client no matter what size the meeting."

- Nancy

"The hospitality at the Hyatt is awesome!

Thank you for the outstanding professionalism you and your staff have shown. The Florida Sports Foundation Quarterly Board of Directors meeting would not have been a success without you.

I can truly say, 'You made me look good!'

Thanks again, and we look forward to visiting the Hyatt again."

- Brenda

"Julie, you have made this seamless for me and it is greatly appreciated. I do the recommendations for the hotels that we use here in Orlando and hope to have a wonderful business relationship with the Hyatt in the future. I will recommend you for our meetings if the Hyatt is available. The Hyatt is very lucky to have you!"

- Pat

"Julie, I wanted to let you know that I greatly appreciate your assistance yesterday with my need for a meeting room. You certainly went out of your way to assist and I greatly appreciate it.

Please realize that because of your efforts, I will certainly choose Hyatt again for my business needs.

Thanks again, and I look forward to another stay at the Hyatt in the near future."

- Matt

Comments from my supervisors

"Julie demonstrates a commitment to her position everyday. She is always offering suggestions and ideas on how we can improve the guest experience. She is a team player that assists wherever she is needed."

- Sheri

"This comment card makes me realize how often you get great comments every week. Thanks for being great!"

- Pat

Summary

Thank you for visiting! This site is designed to showcase my accomplishments in the hospitality industry since my graduation from the University of Central Florida in May of 2006. At the Rosen College of Hospitality Management I worked on many different projects within the university as well as in the community that provided me with great exposure to the event industry.

In my role as meeting concierge at Hyatt I was responsible for acting as the liaison for the Catering and Convention Service Managers, as well as for the client once they arrived on-site for their event. In this position I gained great experience in banquets and operations, including off premise catering. My attention to detail and ability to anticipate the guests’ needs attributed to my promotion to Catering and Convention Services Manager in February of 2007, where I broadened my sales and relationship building skills.

Interest

Traveling, food, photography, cooking, working out, music

Certifications

Certifications
Aug 2008 - Present

Competent Leader

Toastmasters International
Oct 2008 - Present

Competent Communicator

Toastmasters International