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  • MBA Degree In Business Information Systems Management
  • Vizient Clinical Database Report Builder
  • MicroStrategy Report Developer
  • 30+ years of Business Intelligence experience with a wide variety of reporting OLAP applications
  • Strong team player

Work experience

Jan 2010 Present

Business Analyst II

Emory Healthcare, Office of Quality

Subject Matter Expert for analysis and reporting needs for Emory Healthcare Hospitals. 

  • Data champion for the Vizient/UHC Quality & Accountability Scorecard - Dashboard to assist leadership in monitoring Emory Healthcare's Quality metrics and National ranking.
  • Provided technical application and data management for the AHRQ Patient Safety Indicator  team to improve turnaround time and reduce PSI across Emory Hospitals.
  • Updated and maintained Internal Mortality, Readmissions, and PSI-90 reporting to monitor key metrics for Emory facilities.
  • MicroStrategy report developer for Diabetes Task Force - Providing valuable data to improve Diabetes care at Emory Hospital Midtown. 
  • Developed graphs and data visualizations for Emory's Core Measures - monitoring vital performance metrics - Heart Failure,  Sepsis, VTE, HBIPS, IMM-FLU.
  • Hospital Improvement Innovation Network (HIIN) reporting resource.
  • OPPE/FPPE Reporting - Supported physician reporting across Emory Healthcare for Joint Commission requirements to improve patient care from their doctors.
  • Supported Office of Quality Intranet Web design needs to update Corporate facing metrics and measures.
May 2006June 2009

Senior Business Analyst


Technical Subject Matter Expert for analysis and reporting needs for National Accounts Sales – Major Automobile Manufacturers, development, and training.

  • Business Subject Matter Expert Representative for major “Home Page Redesign” Project – Assisted in development, establishing business rules, testing, and reporting metrics for total website redesign.
  • Supported Marketing Research through ad hoc reporting to identify consumer trends, economic impacts, and correlate AutoTrader.Com metrics.
  • Developed reporting templates for Enterprise-wide, Executive level reporting needs.
  • Interviewed customers to determine business needs and provide thorough business intelligence requirements.
  • Utilized 3rd Party Web Analytics (ComScore, Nielsen, TNS-Stradegy/Evaliant) to supplement internal metrics to show AutoTrader.Com value
  • Created/Facilitated the “Analytics Reporting Roundtable” – Interdepartmental committee to build communication for all levels of analysis in AutoTrader.Com, share analysis, improve data quality.
  • Provided Monthly/Ad hoc reporting for multiple OEM Automobile manufacturers, Brand Teams, and Account Managers to support major sales opportunities.
  • Development of Microstrategy Dashboards to assist management in identifying needs, business trends, and sales opportunities.
  • Monitoring and analysis of Cross-site metrics.
  • Developed Comparitive Analysis for Ad Placements throughout web site.
  • Created Training presentations and "Best Practices" documentation for multiple datamarts.
  • Subject Matter Expert for the development and ongoing enhancements to National Accounts datamarts.
  • Business Subject Matter Expert for Microstrategy 8 Datamart:
    • Training for new users
    • Development of Standard Reports used across company to measure website and advertising metrics/Consumer Activity
    • Provided training and support for 30 users in field.
    • Ensured data integrity/QA of new metrics and enhancements.
Aug 2001Mar 2006

Datawarehouse Analyst

Georgia Pacific

Technical Subject Matter Expert for all reporting needs for the Human Resource Service Center to include creation, development, training, and turnaround.

  • Developed reporting templates for OFCCP report needs.
  • Created variety of reporting tools – New Hire/Rehires, Employee Pay Changes, and LOA Processing reporting - used by Controllers to provide Sarbanes Oxley compliance.
  • Created Open Enrollment Reporting to track Benefit Enrollments for entire company (50,000 employees).
  • Responsible for daily audit reports for 100 employees for the HR Service Center
  • Improved reporting turnaround time from 2 weeks to under an hour.
  • Supported 100+ users of Impromptu Web Reports; Assisted in setup of employee profiles, Troubleshoot User issues and questions; Handled development and enhancement requests to create more efficient reports.
  • Trained entire Service Center (100 employees) on using Impromptu Web Reports leading to increased reporting capabilities throughout department.
  • Evaluated and analyzed reporting requests to determine patterns and developed Cognos Impromptu Templates to increase datawarehouse accuracy and company wide consistency.
  • Developed a standardized set of reporting templates on a Cognos Impromptu Web Reports Platform to provide a greater level of end user capability and accuracy in data being used company wide. (Compensation Reporting, Employee Demographics, Mailing lists, Organizational Structure Reporting).
  • Absorbed Clarify Administrator responsibilities to include upgrading application, maintaining employee records, creating new profiles, and setting up all business rules for dispatching case load.
  • Incorporated Analytical Reporting position to maintain audit reports for overall Service Center Customer Service levels – Scorecard and Cumulative YTD records.
May 1998Jun 2001


North Highland

Consultant for business intelligence reporting needs with several Atlanta based companies

  • Developed Microsoft Access database to track Y2K compliance for software applications and hardware – Chick-fil-A.
  • Maintained Y2K database for McKesson/HBOC – investigating and reviewing compliance of over 3,600 pieces of hardware/software in under three months.
  • Served as Supervisor of two consultants to monitor progress and report to upper management – McKesson/HBOC.
  • Improved reporting at RS Andrews to create Customer Renewal Statements resulting in over $150,000 in daily revenue returned that would otherwise have been lost.
  • Attended a wide range of training classes for Business Intelligence applications – Crystal Reports, Business Objects, Brio, Cognos Impromptu, Cognos Powerplay, and MS Access.
  • Completed Microsoft Access 2000 “Boot camp” – 5-day intensive training class.
  • Subject Matter Expert for reporting on internal North Highland Team a Niku based dashboard system for improved company auditing and tracking of Consultant Hours and Billing.
Mar 1996Mar 1998

PC Support/Customer Service

DirectoryNET, Inc.
  • Maintained internal office PC/network.
  • Procured new equipment and software for entire company (30 employees).
  • Installed applications for corporate PC’s including network hardware/software, TCP/IP setup.
  • Trained customers on DirectoryNet’s software applications.
  • Configured Customer software profiles and confirmed accurate data compliance.
  • Liaison Regional Bell Operating Centers (RBOC’s) to troubleshoot telephony issues.




Kennesaw State University, Kennesaw, GA

Business Information Systems Management



Winthrop University, Rock Hill, SC