Download PDF

Jake Medlen

Inspirational Visionary and Results Accelerator  

Who IS Jake?

When taking time to unwind, I enjoy playing golf, practicing hot yoga, working out, racquetball, cooking, traveling, spending time with friends and family and volunteering at a men's shelter in Dallas.

Why Jake?

Top priorities:  maximizing stakeholder profitability and creating sustainable relationships by delivering unrivaled value propositions.

This is why I love what I do:

  1. Focus on what matters.  Customers come first; success is a direct result of the value created and delivered.
  2. Culture; develop a competitive yet collaborative environment, encourage innovative entrepreneurial thinking, create accountable environments and recognize top performers.
  3. Relationships, I find these not only a critical component to success, but also one of the most rewarding parts of my life. 

I am passionate about helping others, creating value for customers and accelerating positive results.

Portfolio of experience

Director, Global Sales 

Starwood Hotels & Resorts Worldwide
Mar 2014Present
  • Develop & implement strategic account plans (SMART PLAN) for existing portfolio of accounts comprised of corporate business travel, group meetings & incentives to increase market share for Starwood properties worldwide.  
  • Conduct performance reviews, coach and counsel, assist associates to overcome obstacles.
  • Effectively articulate key value propositions for each brand and points of differentiation, to generate revenue and increase market share for Starwood properties worldwide.
  • Pro-actively solicit business transient, leisure and group business leads for all brands with emphasis on need periods.
  • Communicate trends to Starwood properties pertaining to team's account portfolio, liaise during conflict resolution and properly position hotels to customers.
  • Starwood contract champion, known as the 'go to' within global sales organization for any contractual questions and troubleshooting.

Associate director of sales

Walt Disney World Swan & Dolphin Resort (2,265 room multi-unit resort)
Jul 2010Mar 2014
  • Recruit, train and motivate team of six sales professionals, my team achieved revenue objectives each measurement period..
  • Develop annual budget and deliver strategic sales and marketing plan to executive team and ownership group.
  • Analyze and leverage historical data, current market trends and customer feedback to maximize hotel revenues and exceed sales targets.
  • Manage hotel’s sales process to include RFP response, proposals, customer entertainment, organizing FAM trips, new business development, contract negotiation and closing
  • Formed strategic alliances with operations team to execute flawlessly and deliver unmatched value to customers saving them time and financial resources.

Sr. Sales Manager

Hilton located in the Walt Disney World Resort (814 room resort)
Sep 2008Jul 2010
  • Management and knowledge of the hotel’s sales process to include lead generation, negotiation and closing techniques
  • Assist in the development and execution of strategic sales and marketing plans that maximize profitability, with an objective of achieving hotel’s budgeted revenue and market share targets.
  • Built rapport with internal and external customers, Visit Orlando & Hilton Worldwide Sales
  • Create brand awareness with customers through use of targeted marketing initiatives, social media, travel and customer events.
  • Responsible for determining and documenting strengths and weaknesses from competitors (SWOT Analysis) to develop and increase market share within my designated Markets

Sr. Sales Manager

Doubletree Hotel Houston Downtown (350 room Hotel)
May 2007Sep 2008
  • Managed all lead inquiries,  prospecting, qualifying potential leads, soliciting viable leads, preparing & presenting written proposals/contracts and oral presentations
  • Facilitated customer on property visits and offsite visits via outside sales calls. Developed new relationships through attending trade shows in North America.
  • Qualified and prospected for new business opportunities in the assigned market segments
  • Developed relationships with internal and external customers, increased account portfolio by 100% prior to being promoted.
  • Own sales cycle from customer inception through closing contract and event execution. 

Sales Executive

Hilton Direct
Jul 2005May 2007
  • Manage National Sales leads, develop relationships with internal and external customers, generate new accounts, and coordinate the introduction of the client needs at a hotel level.
  • Develop techniques to create brand awareness and all company directed promotional activities within Hilton Worldwide
  • Participate in the beta test and launch of e-Events global sales system allowing national sales representatives to book groups of 10-250 rooms from a central location at over 2,000 participating hotels
  • Deployed impeccable phone etiquette to quick establish customer rapport, secure confidence, determine needs and guide buying experience.

References

Mitch Jordan, Director of Sales, WDW Swan & Dolphin Resort

Direct report to Mitch.

615.618.3237

Bobby Heard, Associate Executive Director, American College of Emergency Physicians

Bobby is decision maker with current Key Account.

214.564.6033

rheard@acep.org

Skills

Sales & Marketing

Group Strategy, development and implementation, marketing, global account management & planning, revenue management, forecasting, budgeting, contract negotiation, space optimization, developing and leveraging relationships to close, social media, networking, associate development, exceeding sales quota, new business development, consultative sales, CRM management.

Accomplishments

  • Starwood Hotels Top Performer 2012, 2014 & 2016.
  • HelmsBriscoe Partner of the Year Award 2010. HelmsBriscoe FL Team Partner of the Year 2011.

  • Starwood TeamHot Millionaire Club 2013, Elite Seller 2012, Starwood top sales associate 2014, Starwood top sales associate 2012, Starwood top sales associate 2011.
  • Starwood SE top producer Q4 2011 and Q2 2012.
  • Hilton Chairman’s Award recipient Third Trimester 2005, Third Trimester 2006, First & Third Trimester 2007, and Second & Third Trimester 2009 (top 10% of company’s entire sales force)
  • Hilton President’s Award recipient First & Second Trimester 2006 Second Trimester 2007, First & third Trimester 2008 (top 20% of company’s sales force)
  • Hilton Circle of Excellence Award Recipient 2007 & 2009 (top 10% of company’s entire sales force)

Education

Business

Texas Tech University
Jun 2003May 2005

After transferring from junior college Jake continued pursuing his dream of being a professional golfer by finishing his NCAA eligibility on the golf team at Texas Tech.

General Studies

San Jacinto College North
Aug 2001May 2003

Jake was recruited to join the golf team at San Jacinto College North his senior year of high school. After spending two years at San Jacinto College as a scholarship athlete Jake completed his studies and transitioned to a four year university.