Jake Medlen

• Responsible for relationships at each level of client's organization to understand business engagement and drive account development
• Oversee the development, implementation, and ongoing evaluation of sales processes to increase opportunity and consistently meet revenue targets.
• Develop strategic plan (SMART PLAN) focusing on client's buying behavior and align this with business vision and strategy with regard to barriers and opportunities. 
• Maintain communication with key accounts to understand brand performance and trends. Resolve customer issues, increase customer satisfaction and account revenue. 

• Closely work with hotel DOS & DOSM's to identify need periods, developing short and long term plans to drive incremental revenue opportunities into these periods.
• New business development, identified targeted accounts and delivered $2MIL annually from 2014-2017 in this segment.  
• Use professional sales techniques combined with expert knowledge and business insight to serve as an authority on sales procedures in the organization

• Conceptualize, develop, plan & execute "in-market" VIP networking event bringing 150 internal and external customers together each year. 
• Deliver effective presentations written and orally clearly articulating goals and expectations for Starwood Hotels.  

• Accountable for recruiting, training, providing vision, motivation and support to a team of six direct reports.
• Created competitive and collaborative culture encouraging team to aggressively solicit, pursue and close new business opportunities. 
• Grew team's revenue by 9% year over year from 2012 to 2014. 
• Conduct performance reviews, coach and counsel, assist team in overcoming obstacles to close business.
• Proactively developed and managed relationships with key stakeholders both internal and external. 

• Developed team's annual budget and deliver strategic sales & marketing plans to executive leadership and ownership group.
• Achieved 107% to team's goal of $30 Million in group room and catering revenue. 

• Analyze historical data and current market trends to leverage increased revenues.
• Manage hotel’s sales process to include RFP response, proposals, site inspections, customer entertainment, organizing FAM trips, new business development, contract negotiation and closing techniques. 
• Responsible for HelmsBriscoe key account vertical. 

• Formed strategic alliances with property leadership team to execute flawlessly and deliver unmatched value to customers saving them time and financial resources.

• Managed all lead inquiries,  prospecting, qualifying potential leads, soliciting viable leads, preparing & presenting written proposals/contracts and oral presentations
• Facilitated customer on property visits and offsite visits via outside sales calls. Developed new relationships through attending trade shows in North America.

• Qualified and prospected for new business opportunities in the assigned market segments

• Developed relationships with internal and external customers, increased account portfolio by 100% prior to being promoted.

• Own sales cycle from customer inception through closing contract and event execution. 

• Manage National Sales leads, develop relationships with internal and external customers, generate new accounts, and coordinate the introduction of the client needs at a hotel level.
• Develop techniques to create brand awareness and all company directed promotional activities within Hilton Worldwide

• Participate in the beta test and launch of e-Events global sales system allowing national sales representatives to book groups of 10-250 rooms from a central location at over 2,000 participating hotels

Scholarship athlete

Scholarship athlete