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Vijay Lakshmi

Help Desk Specialist

Summary

A skilled communicator; able to maintain cultural sensitivity, establish rapport with members of diverse
groups, and promote team cohesiveness

Work History

2014Present

Help Desk Specialist

Cognizant
    • Help Desk Specialist technology solution: 
    • Respond to queries either in person or over the phone.
    • Respond to email messages for customers seeking help Ask questions to determine nature of problem.
    • Follow up with customers to ensure issue has been resolved.

Nov 2014Present

secretary to General Manager

Lotus Eye Care
    • Audio and copy typing
    • Letter writing
    • Scheduling and attending meetings, creating agendas and taking minutes.
    • Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access.
    • spreadsheets and databases
    • Liaising with staff in other departments and with external contacts;
    • Sorting and distributing incoming post and organizing and sending outgoing post.
    • Provide administrative and clerical support to departments or individuals.
    • Handle information requests.
    • Prepare confidential and sensitive documents
    • Prepare agenda for meetings.
    • Coordinate committees and task forces.


Education

20102013

B.Sc Information technology

Nirmala College for women

Secured :70%

Apr 2009Mar 2010

12th

Kendriya Vidyalaya No.1,Coimbatore.

Commerce , Secured :75%

Apr 2007Mar 2008

10th

Kendriya Vidyalaya No.1,Ambala Cantt.

secured :70%

Certifications

Dec 2015Dec 2015

Basic Life Support

Usha Fire Safety Equipment

Basic Knowledge about 1st aid

May 2010May 2011

ICM diploma in Aviation, travel and hotel management

Frankfinn Institute of Airhostess Training

A 1 year detailed vocational courses in the subject area of Aviation, Hospitality & Travel Management

Seminar

  • Participated in a State Level Technical Symposium at Nirmala College of Arts and Science,

  • Participated in a National Seminar at Nirmala College of Arts and Science,

  • Participated in a Workshop on Basic Hardware & Networking at Nirmala College of Arts and Science,

  • Participated in 1 day Seminar Titled “APPS DEVELOPMENT IN ANDROID & WINDOWS" 8 by APTECH,

About me

D.O.B - May 5, 1992
Passport no.  : H8066227
Nationality - Indian
Experience - Fresher (>2 yr)
Job requirement - Full Time
Interests -
     Listening to Music
     Playing
     Crafts
     Flim memorabilia