Custom

PERSONAL ATTRIBUTES

Highly organized and efficient, a flexible and versatile team player who will work hard and excel in any environment. Impressive work ethic, reliable, dependable and conscious of duties and responsibilities.

Maintain a positive approach to all tasks and pride in achievements has resulted in many successes. The ability to form good relationships with both peers and staff is central to my character.

Summary

Hello, If you seek a motivated, experienced individual to add to your staff, then consider my qualifications. I offer excellent organizational abilities and strong interpersonal skills. These qualities, combined with my dependability and self-motivation, will me to make a valuable contribution to your organization.

Work History

Work History
Apr 2012 - Oct 2012

Front Desk Clerk

Super 8
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Process all guest check-ins by confirm reservations, assign rooms, and issuing and activating keys. Process all payment types such as room charges, cash, credit, debit and checks. Process all check-outs including resolving any late and disputed charges. Run daily reports (number of arrivals, departures), identify any special requests and check reports for accuracy.

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Apr 2012 - Oct 2012

Front Desk Clerk

Super 8
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Process all guest check-ins by confirm reservations, assign rooms, and issuing and activating keys. Process all payment types such as room charges, cash, credit, debit and checks. Process all check-outs including resolving any late and disputed charges. Run daily reports (number of arrivals, departures), identify any special requests and check reports for accuracy.

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Apr 2012 - Oct 2012

Front Desk Clerk

Super 8
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Process all guest check-ins by confirm reservations, assign rooms, and issuing and activating keys. Process all payment types such as room charges, cash, credit, debit and checks. Process all check-outs including resolving any late and disputed charges. Run daily reports (number of arrivals, departures), identify any special requests and check reports for accuracy.

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Feb 2010 - Aug 2010

Assistant Marketing Director

Savannah Lady Warriors
Support the Savannah Lady Warriors, and the Marketing Director in implementing marketing strategies for the team, by providing materials, technology support, and logistics coordination, etc. on deadline. Assist in marketing research. Prepare and deliver sales presentations to new and existing customers in order to sell new advertising programs, and to protect and increase existing advertising. Explain to customers how specific types of advertising will help promote their products or services in the most effective way possible.
Feb 2010 - Jun 2010

Team Leader

Great Scott Moving Co.

Supervise work orders, determine work assignments. Record daily production sheet or work tickets. Sort, and store items according to specifications. Transport receptacles, to and from designated areas.

Jan 2010 - Mar 2010

Night Auditor

Best Western Inn

Verify and balance entries and records of financial transactions reported by the various hotel departments during day, using adding, bookkeeping and calculating software.

Oct 2007 - Jan 2009

General Manager

Uhaul of Potomac Mills

Manage the day-to-day operations of a U-Haul Center to organization policies and procedures.  Ensure customers receive the best customer service and are provided safe, clean and reliable products and services.  Provide storage facility management.    

Education

Education
Apr 2005 - May 2006

Associates of Arts

American InterContinental University

Skills

Skills

Technical

·        Operating Systems:  Windows XP, Windows 7, Windows Vista, Mac ·        Software:  Microsoft Office, MS Word, MS Excel, Microsoft Works, Microsoft Money, Adobe, Quicken Books

Customer Service/ Sales

·        Interact with clients; utilized organizational skills to deliver excellent customer service. ·        Develop and maintain account relationships with customers. ·        Handle customer questions, complaints, and inquiries with courtesy and professionalism to resolve customer issues. ·        Offer alternative solutions where appropriate with the objective of retaining customer's business ·        Receive visitors and telephone callers; refer calls to appropriate staff member or other office; take messages or furnishes information requested based on own knowledge of organization functions and programs or by obtaining information from files and records, using judgment as to who has a need to know.

Administrative/ Clerical

·        Perform duties as an administrative assistant in a fast paced and demanding position; operating independently with minimal supervision. ·        Coordinate with management staff for operational tasks and activities; serve as a liaison between departments and operating units in the resolution of day-to-day operations. ·        Provide administrative/secretarial support for 10 departments/divisions such as managing multi-line phones system, assisting visitors and resolving a range of administrative problems and inquiries. ·        Knowledge of the organization, the ability to gather information from existing files and records, maintain confidentiality of records, information and files. ·        Operate office automation systems and the associated hardware to include copiers, personal computers, facsimile machines, and electronic message board and automation equipment. ·        Receive data from multiple sources in multiple forms, including E-MAIL, review data, and process it to meet a variety of administrative needs. ·        Proofread and correct office correspondence, reports and forms. ·        Review personnel records, forms, and other source documents to ensure accuracy and completeness of all entries. ·        Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which also include travel and lodging arrangements.

Managerial

·        Direct the work of subordinates, exercise leadership, discretion, and independent judgment to ensure center operations. ·        Review and analyze reports, to include profit/loss statements, budget, and inventory reports. ·        Make effective independent decision, and implement corrective actions to resolve operational issues. ·        Interview, hire, train and dismiss personnel; perform evaluations and decide on salary increases and promotions. ·        Track and report incidents of damaged product for senior management review. ·        Proven ability to manage multiple tasks, projects, and assignments simultaneously. ·        Creative troubleshooter able to quickly identify problems and implement practical solutions. ·        Effective leader with the skills to build highly motivated, productive, and diverse teams. ·        Ability to quickly learn and utilize new methods, systems, and technology. ·        Effective negotiator able to achieve win-win outcomes. ·        Track record of regular promotions and increasingly more complex assignments. ·        Dedicated and committed, willing to take on challenging roles, tough assignments and work to tight deadlines. ·        Excellent communication skills teamed with the ability to develop rapport with employees and peers. ·        Poised and confident in dealing with individuals of all levels. ·        Dedicated to building a highly motivated team aware of their role in improving productivity and quality.