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V. Janene McMahan, M.Ed

Using my strengths to support eLearning and the University of Alaska

Understanding from the Ground Up

Serving multiple roles supports my unique understanding of the collaborative and marketing efforts needed to support our growing online programs and student population. Key experiences I bring to the table include: online student, recent graduate, marketing specialist, data manager, information officer, manager of projects and employees including owning two of my own businesses. 



Master's degree in Education  (M.Ed)

University of Alaska Fairbanks

Online Innovation & Design


Master of Business Administration (MBA)

University of Alaska Fairbanks

Focus on Marketing and Management Information Systems (MIS)


Bachelor of Science, Computer Science (BSc)

University of Alaska Fairbanks

Focus on MIS; transfer from University of Oregon Honors Program (1986-1987) 

Work Experience


Instructional Designer

UAF eLearning & Distance Education

Teach faculty and staff pedagogy and technical aspects of teaching online. Help build courses. Provide programming support for online products including UAF eLearning Registration form, course listings,  FERPA training, Advising Training, UAF eLearning website. Coordinate and participate in training activities open to faculty and staff. 


Adjunct Faculty

UAF Community & Technical College

My face-to-face teaching experience as an adjunct began in 1993.

Past Courses

  • CITS 222 Website Design for UAF Community & Technical College
  • CS 101 Computers and Society for UAF College of Natural Sciences and Mathmatics
  • Business Applications (Word, Excell, Access, PowerPoint) for UAF TVCC
  • MISM 3311: Information Systems for Wayland Baptist University at Eielson AFB
  • CBIS 3301: Computer Business Applications for Wayland Baptist University

Communications Specialist V

Institute of Marine SFOS Alaska Ocean Observing System

Communications Specialist II - perform web design. Promoted 11/8/2009 - Customer Liaison. Support management planning. Collaborated with stakeholders outside of UA system. Modified  Python code for data ingestion and transfer. Cleaned metadata XML. Created  promotional and training materials. Worked with stakeholders to improve data and information delivery. Worked with management, programmers and stakeholders to develop new materials. Programed in CSS, PHP, Python, JavaScript for existing products and new development. Shared supervision of two staff. Programming for web based delivery of database materials. Delivered presentations. 


Statewide Marketing Manager

American Tire & Auto, Inc.

Developed intranet and network. Created all marketing materials: website, radio, television, print, magazine. Managed 250K+ budget for two cities, five stores and multiple accounts. Leveraged data on customer locations for ad placement. Tracked charges and determined best use of budget. Assisted with networking and development of five stores. Used Unix system using QVT for accounting, payroll and sales tracking.


Manager Help Desk and Training

University of Alaska Statewide

Joined statewide as Sr. Programmer Analyst for self-directed work team. Promoted to Training Manager 4/28/1999. Introduced new operational policies and procedures. Modified, updated, created QMenu and QAdhoc queries/views. Tested database changes during upgrades. Reviewed leading database interface products to replace in-house tools.  Merged two departments. Hired employees. Reviewed, selected and implemented software choice for trouble calls/work flow tracking UAA, UAF, UAS, UA. Developed classes for staff; delivered computer training. Assisted MicroLan Services in inventory, maintenance, software installation and upkeep of multi-use  training lab. Provided annual Training Conference (RSTC) across 23 locations. Developed  website for unit and related departments; implemented ADA screening.


Information Officer

Arctic Region Supercomputing Center

Special projects coordination of DoD paperwork for interim Defense Research and Engineering Network (IDREN) to DREN transition. Worked with scientists promoting projects via flyers, online PDFs and quarterly newsletter. Implemented tour information kiosk. Redesigned website for non-university visitors.


Director of Marketing

Internet Alaska, Inc

Opened, staffed and ran the Fairbanks office. Managed two full-time and two part-time staff. Increased customer numbers from 450 to 17, 000+. Introduced Internet to eight communities. Set up customers on Sun OS. Developed and delivered training materials for staff and customers.


Coordinator/information Officer

Arctic Region Supercomputing Center

Special projects coordination DoD paperwork for interim Defense Research and Engineering Network (IDREN) to DREN transition. Worked with scientists promoting projects via flyers, online PDFs and quarterly newsletter. Implemented tour information kiosk. Redesigned web site for non-university visitors.


Director of Marketing/Store Manager

Internet Alaska, Inc

Opened, staffed and ran the Fairbanks. Managed two full-time and two part-time staff. Increased customer numbers from 450 to 17, 000+. Introduced Internet to eight communities. Set up customers on Sun OS. Developed and delivered training materials for staff and customers.


Program Development Coordinator

UAF Administrative Services

Taught Total Quality Management principles to 24 teams. Worked with teams weekly to implement continuous improvement solutions for ongoing problems. Worked with Administrative Services Director team to create benchmarks for budget reduction.

Critical Thinking

Building Relationships

  • Working with CITE fellows provides insight to individuals driving forces. Long-standing relationships between Dr. Cundiff, Dr. Healy and I have resulted. Dr. Cundiff and I presented two sessions at the 2015 Organizational Behavior Teaching Conference.
  • Dr. Healy joined my M.Ed committee, and I worked closely with her on the Quality Matters process for multiple courses.
  • Working with Charles Mason putting photography online inspired members of the Art department.

Data-driven Analysis

  • Data collection and analysis: I've worked with many units and teams to collaborate on the collection and dissemination of data to information using stories and visuals.
  • I have experience collecting data, performing data export, transfer and load (import), doing data analysis, determining with who and how best to share results, and creating easy to understand visuals.


  • Within the University of Alaska system, I have held one managerial role at the UA Help Desk and Training department. I shared responsibility for employee and project support  in the last year working for AOOS. My management style is fairly hands-off. I prefer letting the task be the boss.
  • At Memories and More, the craft store I opened and ran for six years, I hired, trained, and managed three employees. In this setting it was essential to be more hands-on.
  • At Internet Alaska I planned and opened  the second branch which included  hiring, training, and managing employees.

Project Management

  • As an instructional designer  I routinely juggle multiple priorities doing my best to keep essential ones in focus and on task. I Use Airtable, the Google Suite of tools, SQL databases and Trac to create and pull reports. I have current Salesforce experience and past use of BANNER
  • Performed marketing for stores while responding to seasonal demands.
  • Opened new markets while complying with regulations.
  • Created two business, expanded services and locations with outlying communities



  • Data Mining
  • Database Design
  • Data Modeling
  • Mentoring
  • Search Engine Marketing
  • Graphic Design
  • Project Management
  • Team Support
  • Team Management
  • Programming
  • Systems Troubleshooting
  • Web Design
  • Familiarity with and ease of using multiple operating systems (iOS, Chrome OS, PC, Unix).
  • Understanding self-directed work teams and workflow.


  • 06/2017 - VoiceThread Certified Educator
  • 05/2017 - Adult CPR/AED
  • 11/2016 - Completed Financial Peace University by Dave Ramsey nine-week course
  • 02/2016 - Independent Applying the QM Rubric (APPQMR)
  • 02/2012 - Distinguished Toastmaster (DTM) Toastmasters International  

Community Service 

  • Current - Volunteer support for Radiant website and outreach graphics
  • 2016-2017 - Vice-President Enep'ut Children's Center Board 
  • May 2017 -  WordPress Basics & Practical Application at Staff Recognition & Development
  • Fall 2016  - Osher Lifelong Learning Institute (OLLI) lead for Smartphone/iPad (iOS) use.

Notable accomplishments

Delving deeply into research for online student success during master's studies. Revised final project to focus on promoting successes of the School of Education. 

Presenting across the US for the Alaska Marine Information System launch at a conference when Alaska Airlines had back-to-back flight cancellations. This is quite easy today--it happened in 2008.

While working for Statewide my team and I merged two departments and filled positions for the Help Desk and Training department. The core of that team 90% stayed together for almost ten years.

During the first year with Internet Alaska, Inc. I helped the team increase the user/client base went from ~450 to ~17,000; dealing with success and not losing staff during the process is worth mentioning. At the same time several of us flew around the state and opened new communities to local dial-up internet access.


Lance Ahern, Internet Alaska, Inc. - Employer
Dr. Mark Johnson, College of Fisheries and Ocean Sciences - Manager
Dr. Joanne Healy,  School of Education - Professional
Dr. Chris Hartman, College of Engineering and Mines - Personal

Current titles, phone numbers, and email addresses are located in the online application package.