Master's degree in Education (M.Ed)
University of Alaska Fairbanks
Online Innovation & Design
Serving multiple roles supports my unique understanding of the collaborative and marketing efforts needed to support our growing online programs and student population. Key experiences I bring to the table include: online student, recent graduate, marketing specialist, data manager, information officer, manager of projects and employees including owning two of my own businesses.
Online Innovation & Design
Focus on Marketing and Management Information Systems (MIS)
Focus on MIS; transfer from University of Oregon Honors Program (1986-1987)
Teach faculty and staff pedagogy and technical aspects of teaching online. Help build courses. Provide programming support for online products including UAF eLearning Registration form, course listings, FERPA training, Advising Training, UAF eLearning website. Coordinate and participate in training activities open to faculty and staff.
My face-to-face teaching experience as an adjunct began in 1993.
Developed intranet and network. Created all marketing materials: website, radio, television, print, magazine. Managed 250K+ budget for two cities, five stores and multiple accounts. Leveraged data on customer locations for ad placement. Tracked charges and determined best use of budget. Assisted with networking and development of five stores. Used Unix system using QVT for accounting, payroll and sales tracking.
Joined statewide as Sr. Programmer Analyst for self-directed work team. Promoted to Training Manager 4/28/1999. Introduced new operational policies and procedures. Modified, updated, created QMenu and QAdhoc queries/views. Tested database changes during upgrades. Reviewed leading database interface products to replace in-house tools. Merged two departments. Hired employees. Reviewed, selected and implemented software choice for trouble calls/work flow tracking UAA, UAF, UAS, UA. Developed classes for staff; delivered computer training. Assisted MicroLan Services in inventory, maintenance, software installation and upkeep of multi-use training lab. Provided annual Training Conference (RSTC) across 23 locations. Developed website for unit and related departments; implemented ADA screening.
Special projects coordination of DoD paperwork for interim Defense Research and Engineering Network (IDREN) to DREN transition. Worked with scientists promoting projects via flyers, online PDFs and quarterly newsletter. Implemented tour information kiosk. Redesigned website for non-university visitors.
Opened, staffed and ran the Fairbanks office. Managed two full-time and two part-time staff. Increased customer numbers from 450 to 17, 000+. Introduced Internet to eight communities. Set up customers on Sun OS. Developed and delivered training materials for staff and customers.
Special projects coordination DoD paperwork for interim Defense Research and Engineering Network (IDREN) to DREN transition. Worked with scientists promoting projects via flyers, online PDFs and quarterly newsletter. Implemented tour information kiosk. Redesigned web site for non-university visitors.
Opened, staffed and ran the Fairbanks. Managed two full-time and two part-time staff. Increased customer numbers from 450 to 17, 000+. Introduced Internet to eight communities. Set up customers on Sun OS. Developed and delivered training materials for staff and customers.
Taught Total Quality Management principles to 24 teams. Worked with teams weekly to implement continuous improvement solutions for ongoing problems. Worked with Administrative Services Director team to create benchmarks for budget reduction.
Delving deeply into research for online student success during master's studies. Revised final project to focus on promoting successes of the School of Education.
Presenting across the US for the Alaska Marine Information System launch at a conference when Alaska Airlines had back-to-back flight cancellations. This is quite easy today--it happened in 2008.
While working for Statewide my team and I merged two departments and filled positions for the Help Desk and Training department. The core of that team 90% stayed together for almost ten years.
During the first year with Internet Alaska, Inc. I helped the team increase the user/client base went from ~450 to ~17,000; dealing with success and not losing staff during the process is worth mentioning. At the same time several of us flew around the state and opened new communities to local dial-up internet access.
Lance Ahern, Internet Alaska, Inc. - Employer
Dr. Mark Johnson, College of Fisheries and Ocean Sciences - Manager
Dr. Joanne Healy, School of Education - Professional
Dr. Chris Hartman, College of Engineering and Mines - Personal
Current titles, phone numbers, and email addresses are located in the online application package.