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Qualifications Summary

•Effective communicator with an extensive customer service background 

•Self-starter, ability to multi-task while meeting critical deadlines

•Proficient in MS Word, Excel, PowerPoint and Outlook, Access Database

•Strong attention to quality and detail; excellent problem solving and organizational skills


Photography - A lifelong interest in photography led to the startup of a photography business where I enjoy nature and sports photography.

Portfolio of Acheivements

Work experience

Aug 2012Present

Admissions Coordinator

Lake Mary Health and Rehabilitation

• Coordinate the facility’s inquiry and admission process; provide customers with facility related information. 

• Assist in the coordination and implementation of effective facility sales and marketing programs. 

• Maintain and update as needed all sales/referral tracking tools.

• Process all appropriate referrals and make efficient decisions about prospective admissions, ensure signatures, verifications, authorizations, insurance information and necessary documents are obtained prior to admission. 

• Maintain a working knowledge of Federal and State regulations and reimbursement, Medicare, Managed Care and Medicaid.

Jul 2009Aug 2012

Vendor Relations Liaison

JP Morgan Chase & Co

• Responsible for accurately remediating account balances, inquiries, and updating account memos using effective time management skills to meet service level standards.

• Interface with sales, service, business office departments; monitor vendor relations team email box

• Responsible for managing performance and liquidation of JPMorgan Chase accounts receivable with external vendors while working daily, weekly, and monthly reports, tracking data using Microsoft Excel, Outlook, Access Database

• Trained new hires on internal programs and processes; performed quality observations and coached representatives to improve performance.

• Oversaw employees handling a high volume of inbound/outbound customer service and accounts receivable calls

Jul 2007Jul 2008

Teacher Assistant

Seminole County Public Schools

•Responsible for preparing and organizing curriculum and communication material for students and parents

Aug 1999May 2004

Office Administrator

Holy Cross Lutheran Church

•Manage calendar and, travel plans and office communication

•Perform administrative functions for the church office and Pastor

•Knowledge of Quick Books and accounting; maintaining records

•Coordinated volunteers and resources for special projects and events

•Responsible for developing and distributing organizations weekly communications

•Experience with organizing and coordination large scale fundraisers and events

Feb 1996Aug 1999

Accounts Receivable Supervisor

AT&T Wireless Services

•Resolve Supervisor calls, interface with sales, service, business office departments

•Responsible for remediating account balances, inquiries, and updating status notes

Feb 1993Aug 1999

Financial Services Associate

Great Western Bank, Longwood

•Responsible for balancing daily cash drawer, opening new accounts and balancing vault daily


Aug 2012Present

Seminole State College