Responsible for managing approximately 40+ direct and 80+ indirect clients located within hospitals and pharmacies in Southern Ontario as well as other Western provinces.
·Built and fostered strong client relationships and was well respected for delivering exceptional customer service.Professionally handled difficult customers achieving a high level of client satisfaction.
·Liaised with American affiliate company to ensure the proper integration of McKesson equipment with existing customer hardware and software equipment.
·Educated and trained clients on product use at both the basic and advanced levels.
·Trouble shot problems with clients over the phone giving clear and concise instructions for less complicated repairs.
·Regularly met with territory sales force to discuss individual client needs and made recommendations on products and services that would benefit their situations and increase revenue opportunities.
·Maximized opportunities to promote and sell McKesson products through networking.
·First point of contact for new installations, maintenance, and emergency services for the APS (Automated Pharmacy Systems) located at each customer site.
·Effectively prioritized weekly schedule to allow for regular maintenance visits as well as the frequent emergency calls that required immediate attention.
·Created detailed site plans for new installations or retrofits of existing equipment/location.Assessed optimum layout and scheduled project plans that minimized disruption and downtime.
·Developed detailed maintenance and public relations report guidelines for internal employees to improve consistently of delivery across the country.
·Expertly repaired older equipment using reverse engineering techniques to ensure clients machines remained functional.
·Accountable for the $100K inventory of spare parts and managed the restocking process following just-in-time principles.