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Work experience

Business Manager

Jordan New Life Hub

Introduced key technology solutions to meet the changing needs of a dynamic business environment. Provided support for organization-wide projects in the selection, delivery and management of new technology and oversaw the web design, technical support, and database development. Provided resource and project management. Wide repertoire of technical qualifications to include:

 • Gather all pertinent information to create reports for presentation on department objectives to management at monthly measurement meeting

•Responsible for identifying and problem solving system issues

•Assist in the development/writing of employee manuals

•Provide Project Management with strict deadlines and tight budgets, while balancing resources, for Application Integration projects.

•Supervise, and provided technical back up, for a team of seven.

•Knowledge of specialty transmission devices such as Firewalls, Routers, Host Gateways, LAN Equipment, including Hubs, Switches, cabling, NICs, and associated software and diagnostic tools.

•Serve as webmaster for installation of the company's Web site adding informational links and incorporating online forms.

•Update web sites and provided content, maintained link integrity based on clients' requests and objectives. Installed and administered Web and mail servers.


Information Manager

Jordan New Life Hub

Interviewed disadvantaged, aged, disabled, and dependent adults and children to assess their eligibility for referral services. Completed detailed budget worksheets for each client to include income and deductible expenses. Contacted employers, banks, landlords, references, and community resources to verify data obtained from client interviews. Documented financial and personal information for each client; maintained accurate records and reports. Referred clients to other agencies and social programs for additional services.

•Managed client’s cases where public assistance, food stamps, social security, childcare, and/or emergency supplemental services were needed.

•Informed clients of their rights and responsibilities, program requirements, and agency expectations regarding self-sufficiency.

•Monitored and evaluated clients’ progress toward self-sufficiency through regular office visits, telephone and collateral contacts.

•Handled all aspects of case planning and case management including updating records, complying to set requirements, and evaluating client progress levels.

•Served as a client advocate, communicating on their behalf in court, with housing, and social services agencies.

•Assist Program Manager in managing operation of GRH housing project with focus on occupancy cycles and resident relations.


Mortgage Broker/Rental Property Analyst/Manager

Metropolitan Finance / Home Concepts

Developed property information packages, market value and property investment analysis for investor clients. Assessed profitability through real estate cash flow projections and ratio analysis. Provided assistance with various financing options for investors and referred clients. Coordinated financing for residential property sales transactions, single-family homes, income properties, and condominiums.

•Handled all aspects of marketing, promotions and client support inclusive of advertising,

loan service pricing, closing attendance, and ensuring quality client service through prompt

response to client concerns.

•Monitor investor client real estate assets performance and projections.

•Coordinated rental property showings, and completed lease negotiations, credit file

assessments and rental paperwork.


Jul 2008Jun 2010


Keller Graduate School of Management
Aug 2002Dec 2005


Metropolitan State University


Video Editing and File Creation
Create videos for use on websites and digital displays. Edit timelines and splice areas of video into completed product. Create formats for use to client specification. Corel Video Studio and Camtasia Studio video editing, Snagit screen capture software, Adobe Premiere Pro CS4
Database Creation:
Implementation of data warehouse to assist users with easy access and analysis of stored data with viable reporting. Develop data model and database describing data elements and how they were used. Created, tested, corrected errors, and modified changes to data base. MS Access, SQL, Visio, Querying.
Web Design:
Website development and deployment. Design websites to specifications of client. Create copy and place information, supporting forms, calendars and small data access online to allow easy access by all users.  Create web forms and flash banners with links.  HTML, Adobe Flash CS4, XML, Dreamweaver CS4, MS Expressions 2 and Web Builder 6
Organizational & Small Business Marketing:
Organization branding and marketing. Design and manage all aspects of business identity products including logo, brochures, newsletters, stationery, presentation folders, advertisements and other creative projects for local distribution.  Adobe Photoshop CS4, InDesign CS4, Flash CS4, Acrobat 9 Pro, Illustrator CS4
Form Design and Spreadsheet:
Design instruction manuals and support tutorials for organizations. Create employment applications and business forms with visual impaired capabilities, PDF interactive forms for web use and wizard based forms and questionnaires to be used online/offline.  Excel based spreadsheets with formula calculations and custom entry user form fields.  Microsoft Word, Excel, Abode Acrobat 9 Pro, Omniform


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