Summary

  • More than 10 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support
  • Possess solid computer skills
  • Excellent working knowledge using both IBM and Mac systems; Microsoft Excel, Word Perfect, Microsoft Word, Power Point
  • Ability to train, motivate, and supervise customer service associates
  • Develop, plan, conduct audits, and process payroll and maintain/update accurate accounts.

Work History

Work History

Front End Supervisor

KMart
  • Scheduling for 15+ associates
  • Stocking check stand products
  • Processing returns and exchanges
  • Meeting goals for credit card applications and customer e-mail retention
  • Training new associates on register and company policies and procedures
  • Maintaining a positive work environment for associates
  • Ensuring that customers are satisfied with their shopping experience

Front End Supervisor

Smith's Food and Drug
  • Scheduling for 30+ associates
  • Support cashiers in operating check stands and upgrading existing procedures
  • Quickly and effectively, solve customer challenges
  • Actively seek new ways to improve customer service
  • Maintaining high productivity and trouble-shooting to increase associates productivity potential
  • Teach, Coach and Train, all front end associates on polices and procedures.
  • Keeping SEPR Scores at a minimum of 85% or higher
Jul 2002 - Present

Customer Service Supervisor/Customer Service Associate/ Book keeper

Fred Meyer
  • Work with 50+ associates
  • Support cashiers in operating check stands and upgrading existing procedures
  • Quickly and effectively, solve customer challenges
  • Maintain quality control records
  • Actively seek new ways to improve customer service
  • Book keeping/balancing registers, reconciling register over/short records, managing line 106, daily account corrections, completing audit trails
  • Maintaining high productivity and trouble-shooting to increase associates productivity potential
  • Setting GREAT standards and leading by example
  • Teach, Coach and Train, all front end associates on polices and procedures.

Education

Education
Sep 2012 - Present

Bachelors of Science

Eastern Oregon University
Sep 2009 - Mar 2011

ASOT-Oregon Transfer Degree

Mt. Hood Community College