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Harvard Manage Mentor Courses Completed:

Career Management

Customer Focus

Innovation Implementation

Change Management

Innovation & Creativity

Leading and Motivating

Other Related Training, Memberships and Associations:

Member, American Society of Training and Development (ASTD)

Member, International Institute of Business Analysis (IIBA)

Member, Usability Professionals’ Association, New York City Chapter

Key Accomplishments:

  • Developed and implemented strategies and programs to support the hardware/software training needs of Pfizer’s 8,000+ US Sales Field Force 
  • Managed technology training for 1,000 Pfizer Sales representatives per year attending new hire classes
  • Served as Pfizer’s training services lead for $1.8M portion of a project team overseeing the bidding out and vendor selection process of a $57M combined services contract
  • Reduced training program and help desk costs and Pfizer sales representative time spent out of the Field through the implementation of blended learning training programs


Professional Skills:

  • Curriculum Development
  • Training Needs Assessment
  • Training Strategy
  • Training Design and Implementation
  • Training Evaluation
  • Training Delivery
  • eLearning Development (Camtasia, Captivate,Lectora, Presenter)
  • Business Analysis
  • Project Management
  • Vendor Management

Work experience

Mar 2004Present

Senior Manager, Technology Management


Pfizer, Inc., New York, NY

Senior Manager/Business Analyst, US Technology Management

September 2007 – Present

Senior Training Manager, US Sales Operations

February 2007 – September 2007

Training Manager, Technology Training, US Learning & Development

March 2004 - February 2007

  • Act as a liaison between key business stakeholders and technologists
  • Manage all aspects of training program development including needs analysis, business case development, cost benefits analysis, requirements documentation, writing of RFP’s, vendor selection, storyboarding, prototype approval and project management
  • Manage project budgets and apply metrics to measure effectiveness of training programs
  • Supervise and perform classroom training
  • Select and supervise external vendors, i.e. software developers, training content providers, and classroom instructors
  • Develop, write and present business and functional requirements for the design and implementation of business solutions
  • Work with business stakeholders to elicit, analyze, document and communicate business needs by conducting interviews and facilitating group requirements gathering sessions
  • Identify, develop, and maintain repository of training methodologies, processes, tools and templates
  • Work effectively in multi-functional project teams with clients at all levels of leadership within Pfizer
Nov 1998Feb 2004

Contract Software Trainer

Dendrite International

Dendrite International, Morristown, NJ

GlaxoSmithKline, Philadelphia, PA and Raleigh, NC

November 1998 – February 2004

Contract Software Trainer

  • Conducted training for over 15 pharmaceutical companies, including sales forces in the US, Canada, Mexico, Japan and Australia
  • Designed curriculum and wrote instructor led training course materials
  • Taught train the trainer sessions and acted as a training supervisor at client rollout events
Feb 1997Feb 1998

AEON Intercultural Corporation

AEON Intercultural Corporation, Tokyo, Japan

February 1997 – February 1998

English as a Foreign Language Instructor, Ichihara-Goi Branch

  • Taught conversational English and grammar to foreign english speakers
  • Prepared curriculum assessed texts and created syllabi
  • Interviewed prospective students to assess aptitude level
Jun 1996Feb 1997

Advertising Account Executive

Poppe Tyson WCP

Poppe Tyson WCP, Pittsburgh, PA

June 1996 – February 1997

Advertising Account Executive

  • Coordinated daily account activity for client Mellon Bank
  • Acted as liaison between client and media department to manage budgets, deadlines and production schedules for placement of advertising
  • Worked closely with in-house art directors to ensure effective delivery of key messages in ads
May 1995Jun 1996

Public Relations Intern/Assistant Account Executive/Account Executive


Burson-Marsteller, Pittsburgh, PA

May 1995 – June 1996

Public Relations Intern/Assistant Account Executive/Account Executive

  • Wrote and distributed pitch letters, news releases, backgrounders, fact sheets, bios, newsletters, prepared remarks, and standby statements
  • Handled media inquiries
  • Represented client at events and trade shows


Bachelor of Arts


Professional Certificate in Business Analysis

International Institute for Learning

Professional Certificate in eLearning Design

Training Magazine/VNU Learning