Jennifer Wolfe

Jennifer Wolfe

Harvard Manage Mentor Courses Completed:

Career Management

Customer Focus

Innovation Implementation

Change Management

Innovation & Creativity

Leading and Motivating

Other Related Training, Memberships and Associations:

Member, American Society of Training and Development (ASTD)

Member, International Institute of Business Analysis (IIBA)

Member, Usability Professionals’ Association, New York City Chapter

Key Accomplishments:

  • Developed and implemented strategies and programs to support the hardware/software training needs of Pfizer’s 8,000+ US Sales Field Force 
  • Managed technology training for 1,000 Pfizer Sales representatives per year attending new hire classes
  • Served as Pfizer’s training services lead for $1.8M portion of a project team overseeing the bidding out and vendor selection process of a $57M combined services contract
  • Reduced training program and help desk costs and Pfizer sales representative time spent out of the Field through the implementation of blended learning training programs

Professional Skills:

  • Curriculum Development
  • Training Needs Assessment
  • Training Strategy
  • Training Design and Implementation
  • Training Evaluation
  • Training Delivery
  • eLearning Development (Camtasia, Captivate,Lectora, Presenter)
  • Business Analysis
  • Project Management
  • Vendor Management

Work experience

Work experience
Mar 2004 - Present

Senior Manager, Technology Management


Pfizer, Inc., New York, NY

Senior Manager/Business Analyst, US Technology Management

September 2007 – Present

Senior Training Manager, US Sales Operations

February 2007 – September 2007

Training Manager, Technology Training, US Learning & Development

March 2004 - February 2007

  • Act as a liaison between key business stakeholders and technologists
  • Manage all aspects of training program development including needs analysis, business case development, cost benefits analysis, requirements documentation, writing of RFP’s, vendor selection, storyboarding, prototype approval and project management
  • Manage project budgets and apply metrics to measure effectiveness of training programs
  • Supervise and perform classroom training
  • Select and supervise external vendors, i.e. software developers, training content providers, and classroom instructors
  • Develop, write and present business and functional requirements for the design and implementation of business solutions
  • Work with business stakeholders to elicit, analyze, document and communicate business needs by conducting interviews and facilitating group requirements gathering sessions
  • Identify, develop, and maintain repository of training methodologies, processes, tools and templates
  • Work effectively in multi-functional project teams with clients at all levels of leadership within Pfizer
Nov 1998 - Feb 2004

Contract Software Trainer

Dendrite International

Dendrite International, Morristown, NJ

GlaxoSmithKline, Philadelphia, PA and Raleigh, NC

November 1998 – February 2004

Contract Software Trainer

  • Conducted training for over 15 pharmaceutical companies, including sales forces in the US, Canada, Mexico, Japan and Australia
  • Designed curriculum and wrote instructor led training course materials
  • Taught train the trainer sessions and acted as a training supervisor at client rollout events
Feb 1997 - Feb 1998

AEON Intercultural Corporation

AEON Intercultural Corporation, Tokyo, Japan

February 1997 – February 1998

English as a Foreign Language Instructor, Ichihara-Goi Branch

  • Taught conversational English and grammar to foreign english speakers
  • Prepared curriculum assessed texts and created syllabi
  • Interviewed prospective students to assess aptitude level
Jun 1996 - Feb 1997

Advertising Account Executive

Poppe Tyson WCP

Poppe Tyson WCP, Pittsburgh, PA

June 1996 – February 1997

Advertising Account Executive

  • Coordinated daily account activity for client Mellon Bank
  • Acted as liaison between client and media department to manage budgets, deadlines and production schedules for placement of advertising
  • Worked closely with in-house art directors to ensure effective delivery of key messages in ads
May 1995 - Jun 1996

Public Relations Intern/Assistant Account Executive/Account Executive


Burson-Marsteller, Pittsburgh, PA

May 1995 – June 1996

Public Relations Intern/Assistant Account Executive/Account Executive

  • Wrote and distributed pitch letters, news releases, backgrounders, fact sheets, bios, newsletters, prepared remarks, and standby statements
  • Handled media inquiries
  • Represented client at events and trade shows





Professional Certificate in Business Analysis

International Institute for Learning

Professional Certificate in eLearning Design

Training Magazine/VNU Learning