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Aug 2008Present

In Pursuit

University Of Houston Downtown

I've been a student at the University of Downtown for approximately 3 yrs with a few breaks in btwn due to the death of my grandmother and my father, however one thing about me is that I have the will and I'm definitely persistent when it comes to achieving my goals. I'm a member of the scholars academy at uhd where I am currently studying to obtain my bachelors of science in biology.

Jan 2006Jul 2006

Dillard University

I originally began attending Dillard University my freshman year of college which was Aug. 2005, however due to Hurricane Katrina which hit Aug. 28th of 2005, I was required to relocate to my hometown, Houston, TX. After much of the campus was destroyed due to wind and water damage, I returned in January of 2006 to Dillard University where classes were held in the Hilton Riverside New Orleans Hotel for the semester. The semester consisted of double sessions (two semesters in one). I continued the pursuit of my biology degree, until my dad fell ill and I returned back to Houston to continue my education near family.

Work experience

Jul 2012Present

Photo Specialist Lead/Marketing Team Member

Sam's Club

As a photo specialist my duties include processing digital photos, producing keepsakes, poster prints , greeting cards, and various printed goods. Also, I give our members a one of a kind, quality member-service experience. I also maintain daily maintenance in the photo department and as photo lead, I make daily decisions as to what will improve our profit margin as a department. From time to time, I also take on the role as a Marketing Team member which provides me with the opportunity to promote sam's club to various types of businesses and show them how we can be a great benefit.

Mar 2009Aug 2011

Customer Service Supervisor/Escalations Agent

IRT Acquisitions;Bounce Energy/WhiteFence

As a White Fence agent, I started off as a customer service representative as all agents start off in that area, however the company notices my talent in sales and within 2 weeks, I was relocated to the top sales portion . My duties as an agent for whitefence included not only selling every essential product and service needed for the average household, but providing exceptional customer service to every individual inquiring about services. Services included cable, internet, electric & gas, maid, and telephone services.

As a customer service escalations agent and customer service supervisor for Bounce energy, my duties include interacting with irate customers and de-escalating the issue at hand. Calls are transferred from our customer service department  due to billing and payment issues, system errors, cancellations, changes to the account or if they feel their customer service experience was less than satisfactory with the previous agent. I also act as a liason between our customers, the corporate office as well as with the TDSP's in the event that there was an issue with meter reads or order processing with ERCOT. Any calls that need to be handled with special care or taken by a supervisor are sent my colleagues and I in the escalations department .

Oct 2008Jan 2009

Cashier Assistant

Costco Inc.
As a cashier assistant my duties included provided quality customer service as well as assisting the cashier on duty with ringing up items, moving groceries from the shopping cart to the counter and boxing up the items if requested by the consumer. This was a seasonal position which is why the length is so brief.
Jan 2006Nov 2008

Retail Sales Representative

AnnTaylor Loft

Ann Taylor Loft began as a part time job, while I was continuing my education at Dillard University of New Orleans, as stated prev. once my dad fell ill, I moved back home and transferred to the Pearland store right on the outskirts of Houston. I've been sales rep of the month for consecutive months and had a great time wardrobing the client and making women feel beautiful in the clothes they were buying.


Social Network Media Marketing
I currently am self-employed which requires a lot of marketing via facebook, twitter and youtube. I also work  with photographs and multimedia to create presentations as a hobby.  Portfolio of current projects are available upon request. 
Apple iApplications
ILife IMovie IDVD iPhoto
Web Design
Microsoft Office All Portions
65 wpm


Darel Joseph

Yvonne Watts


Hard-working, patient, observant, with a warm personality describes the person I have grown to be while dedicating 5 + years to the customer service & sales industry. Not only am I all that has been mentioned above, I'm persistent and very goal-oriented. I'm always striving to do better and be better. I am able to understand the client and offer proper solutions to any issue at hand while maintaining the company's integrity .


My interests include:


-The Arts whether performing or visual



-Volunteering at Hospitals as well at any events regarding the empowerment of today's youth

-Acquiring Knowledge

-Technology and Computers


-Web Design