As a White Fence agent, I started off as a customer service representative as all agents start off in that area, however the company notices my talent in sales and within 2 weeks, I was relocated to the top sales portion . My duties as an agent for whitefence included not only selling every essential product and service needed for the average household, but providing exceptional customer service to every individual inquiring about services. Services included cable, internet, electric & gas, maid, and telephone services.
As a customer service escalations agent and customer service supervisor for Bounce energy, my duties include interacting with irate customers and de-escalating the issue at hand. Calls are transferred from our customer service department due to billing and payment issues, system errors, cancellations, changes to the account or if they feel their customer service experience was less than satisfactory with the previous agent. I also act as a liason between our customers, the corporate office as well as with the TDSP's in the event that there was an issue with meter reads or order processing with ERCOT. Any calls that need to be handled with special care or taken by a supervisor are sent my colleagues and I in the escalations department .