Summary

Senior information systems and operations executive with over 20 years of success in delivering systems and technology solutions.  Critical leadership skills include building alignment through strong relationships with business partners; solving problems by developing sound strategies for delivering stable, yet flexible solutions; developing solid teams and organizational processes focused on service excellence; and establishing strong financial and performance measurement practices.  Expertise with:

  • Business Alignment
  • Financial Practices
  • Global Business & Organizations
  • Mergers & Acquisitions
  • Strategic Planning
  • Supply Chain Operations
  • Talent Management
  • Team Building
  • Vendor Management

Work History

Work History
Feb 2016 - Present

Principal

JTM Advisors, LLC

Provide consulting support to businesses looking to develop and/or implement information systems for decision-making, operations and strategic initiatives.

Apr 2009 - Jan 2016

Senior Vice President & CIO

The Talbots, Inc.

Responsible for systems and technology strategy, application development and technological support. Most recent budget included 110 staff, $29 million in operating expenses (exclusive of depreciation) and annual capital investment of $13 million.  Accomplishments include:

  • Supported business turnaround that achieved 5.1% CAGR over past three years (20% overall).
  • Assumed responsibility for Facilities, Loss Prevention, Security and Travel in 2014.
  • Implemented financial controls resulting in more than 35% reduction in systems and technology related expenses (excluding depreciation).
  • Annual capital investments varied from $6 million to $15 million.
  • Restructured organization and implemented several major initiatives to improve morale, responsiveness, performance, collaboration, business relationships and customer service resulting in greatly improved feedback on services and support.
  • Developed an application architecture and technology strategic plan with annual updates to align with business priorities. Key components of this strategy included:
    • Implementation of ATG / Oracle e-Commerce platform focused on customer personalization and improved content management replacing proprietary e-Commerce platform
    • Re-implementation of Oracle Financials and Micros / Oracle Retail POS to remove customizations and leverage vendor upgrade cycles
    • Implementation of hosted Oracle Merchandise Financial Planning, Store Clustering and Size Profile Optimization replacing Excel spreadsheets
    • Implementation of hosted Tradestone Costing and PO Management replacing proprietary systems
    • Overhaul of corporate and retail network infrastructure and implementation of VoIP services
    • Consolidation of multiple data warehouses into an enterprise data warehouse for enhanced business intelligence
    • Implementation of Mi9 Merchant replacing proprietary Stock Ledger, Stock Status, Inventory, Sales Audit and Loss Prevention Systems
    • Implementation of Workday SaaS to replace deprecated PeopleSoft HR application
  • Established a Program Management Office in order to improve controls and manage projects on a portfolio basis.  Parallel efforts included redesign of corporate System Development Methodology.
  • Revamped disaster recovery strategy and implemented infrastructure to take advantage of alternate corporate locations for failover resulting in faster restore times and over $1 million in cost reduction.
Jul 2008 - Nov 2008

Vice President Systems & Operations

Liz Claiborne, Inc.

Following role as Interim CIO, asked by the corporation to provide extensive on-boarding support to new CIO and ongoing leadership for two strategic projects.  Activities include:

  • Provided oversight over financial controls and the development of the 2009 long-range plan strategic plan while mentoring the new CIO to ensure his successful transition into the company.
  • Led the implementation of Juicy Couture's European Strategy.  Developed the business and systems strategy for this initiative while Interim CIO; this phase included driving the implementation of both the business and systems projects with a projected net income benefit of approximately $4 million annually.
  • Provided project management services for outsourcing sourcing and manufacturing operations of Mexx (Liz Claiborne's Netherlands-based subsidiary) in order to improve margins, quality and cycle time.
Jan 2007 - Jul 2008

Vice President & Interim CIO, Systems & Services

Liz Claiborne, Inc.

Responsible for Liz Claiborne's global systems and technology applications, infrastructure and systems services as well as product and sales customer service to wholesale clients.  Responsible for over 300 staff located in Asia, Europe and North America with an operating budget of over $60 million and annual capital investment of over $30 million.  Accomplishments include:

  • Reorganized department and implemented several major initiatives to improve morale, responsiveness, performance, collaboration, business relationships and customer service resulting in greatly improved feedback on services and support.
  • Directed the development of a strategic planning process focused on application architecture, global infrastructure standardization and a global support model resulting in a clearly understood prioritization process and 42% reduction in outstanding service requests.
  • Realigned initiatives around new business strategies resulting in the successful implementation of new ERP systems for Juicy Couture and Lucky Brand Jeans to support their growth, selection and piloting of a merchandise planning system targeting $6 million in potential revenue improvement, retrofit of previously abandoned systems for Kate Spade, and collaboration with the business to develop a new eCommerce strategy.
  • Designed a divestiture strategy for sixteen brands that were under strategic review (eventually divesting eight brands, licensing one and discontinuing four) for a targeted corporate savings of $190 million.
  • Instituted financial controls and improved working relationship with Finance resulting in greater financial transparency and $3.95 million in expenses reductions.
  • Oversaw the evaluation of warehouse management systems in conjunction with the business redesign of domestic distribution centers.  Negotiated contract and monitored global design and successful pilot.
  • Established a Program Management Office to develop a portfolio management approach to selecting and managing systems and technology projects.  This also included initiating Executive Steering Committee and Business Council structures and processes resulting in greatly enhanced partnerships with the business and subsequent improved feedback from them regarding performance.
  • Evaluated outsourcing opportunities and overhauled captive off-shore systems support and development organization based in Shenzhen, PRC in order to reduce development and maintenance costs while maintaining or improving service levels.
  • Led the implementation of Juicy Couture's European Strategy. Developed the business and systems strategy with a projected net income benefit of approx. $4 million annually.
  • Provided project management services for outsourcing sourcing and manufacturing operations of Mexx (Liz Claiborne's Netherlands-based subsidiary) in order to improve margins, quality and cycle time.
Sep 2005 - Jan 2007

Vice President, Supply Chain Operations

Liz Claiborne, Inc.

Member of Supply Chain Strategy team comprised of key executives taken out of their roles to be dedicated to reengineering Liz Claiborne's supply chain, from design through distribution.  Responsible for developing system support strategy in partnership with Information Systems and for developing financial models for the ROI evaluation.  Significant initiatives include:

  • Participated in implementing the new model in a pilot division resulting in a 27% reduction in cycle time, 78% improvement in first sample approval rates and improved margins.
  • Migrated production related data entry functions to Asia reducing costs by approximately $2 million.
Apr 2002 - Sep 2005

Vice President, Information Technology

Liz Claiborne, Inc.

Responsible for Liz Claiborne's computing and network infrastructure and operations, retail store technical infrastructure, information security, merger and acquisition due diligence and integration, corporate help desk and technical support.  Service levels and availability were significantly improved during a period of extensive change and growth.  Managerial responsibilities include a staff of over 120, an expense budget of over $19 million and a capital budget of over $20 million.  Accomplishments include:

  • Upgraded legacy network with 89.56% availability to 99.98% availability.  This initiative included analysis of network architecture and assessment of preexisting team and key vendors.  Reorganized department and hired key staff to develop a strategy and implementation plan to replace the network infrastructure.  Project was tightly coordinated across all infrastructure teams, development teams and the business.  Following the success of this project, we implemented a voice-over-IP (VoIP) telecomm solution providing significant ROI and functional improvements to over 4,500 users globally.
  • Enhanced support for domestic retail stores including upgrade of POS infrastructure, network connectivity, polling and credit authorization.  Added approximately 50 stores annually.
  • Established an RFID testing infrastructure and member of the VICS/EPC RFID committee.
  • Responsible for merger and acquisition due diligence, acquisition planning activity and integration of Mexx Canada, Ellen Tracy, Juicy Couture, ENYCE, C&C California and prAna.  Integration activity included evaluation of technology and staff, integration of networks and enterprise applications and coordination of overall business integration activities.
  • Responsible for overall IT standards and security policies including Sarbanes-Oxley and PCI compliance. 
Sep 2001 - Apr 2002

Vice President, Networking Technologies

Morgan Stanley

Morgan Stanley Trust

Responsible for Morgan Stanley Trust and Van Kampen Investment Services data and voice network operations, help desk and technical support.  Primary focus on development of integration strategy for Investment Management organizations including MST and VK back office and call center operations across multiple locations and support for dislocated World Trade Center (WTC) staff.  Managerial responsibilities include a staff of 34 and an expense budget of over $7 million.  Accomplishments include:

  • Coordinated disaster recovery support at the Jersey City location post 9/11.  Provided support for over 650 staff seats in a facility originally designed for a total of 450.  Disaster recovery support (desktop, network and telecom) resulted in over 1,200 individual moves (not counting server infrastructure to support staff) over a six month period.
1996 - 2001

Senior Vice President, Network & Computing Services

CIT Group

Responsible for technology architecture and strategies, e-commerce initiatives, data and voice network operations, data center services, help desk and technical support.  Service levels and availability were significantly improved during a period of tremendous growth.  Managerial responsibilities include a staff of over 140, staff department expense budget of over $20 million and other voice and data network expenses of an additional $10 million.  Accomplishments include:

  • Directed shared services and R&D functions during period when Information Week recognized CIT as a top IT innovator  - #2 overall and #1 in financial services in 2000 (#4 overall / #1 in banking in 1999 and #16 overall / #1 in financial services in 1998).
  • Expanded technical infrastructure over a five year period of significant business growth while controlling operating expenses (7% increase in departmental operating expenses while revenue grew over 125%) through efficiencies created both operationally and through acquisition integration.
  • Enhanced partnerships with business units by improving communications and service levels (established Service Level Agreements and Performance Metrics Reporting).
  • Established corporate-wide web-site presence including creation of standards, providing development support on an ad hoc basis, investigating emerging technologies, working with corporate and business units in the development of their e-commerce strategies and maintained a highly fault-tolerant e-commerce infrastructure hosting 27 web sites through which over $1 billion in business was conducted.
1992 - 1996

Vice President & Divisional CIO

The CIT Group

Capital Equipment Financing

As a divisional CIO, responsible for all information systems resources supporting CIT's most profitable business unit which consisted of a portfolio of highly complex leases and loans.  Responsibilities included strategic planning; managing a budget of over $3 million with 7 direct staff and up to 6 consultants; developing systems and technical architecture, developing and supporting front-end, back-end and decision-support systems; business process reengineering (identifying opportunities leading to approximately a 50% reduction in operating expenses for the accounting and operations areas).

1989 - 1992

Assistant Vice President, Analytical Services

The CIT Group

Led a business process reengineering effort for credit and collections functions, managed a business automation project and managed the design, development and implementation of over a dozen applications.

Education

Education
Jun 1983 - Dec 1985

Masters in Business Administration

W. Paul Stillman School of Business / Seton Hall University

Concentration in Finance

Sep 1979 - May 1983

Bachelor of Arts

Cook College / Rutgers University
  • Awarded BA in American Studies
  • Intramural Program Student Director 1982-1983
  • President of American Studies Association 1982-1983
  • Obtained K-12 Teaching Certification with concentration in Social Studies