Justin Johnson



Work experience

Work experience

Strategic Business Consultant

J Konrad Consulting

Key Roles and Responsibilities:

  • Contracted Director of Advertising/Assistant Director of Marketing for an equestrian manufacturer.
  • Contracted COO for Harvey Corporate Diagnostics.
  • Contracted Director of Public Relations that provided management, investment, and operational consulting for an LA based mortgage income fund.
  • Freelance Journalist for Digital Journal.
  • Responsible for creating and carrying out strategic plans designed to stimulate extraordinary results in companies, teams and leaders. I worked with various organizations to cure the causes of poor or average performance and restore healthy, profitable growth.
  • Planned, organized, and conducted operations analysis for an Internet based startup to ensure business plans were properly and effectivly executed.
  • Designed and implemented analytical tools resulting in identification of wasteful/abusive business practices and procedures.
  • Provided executive coaching and practical business solutions for business owners.
  • Provided project support in strategy and business planning, network design operations and organization, and finance.
  • Created and utilized analytical techniques such as flow charts, surveys, process mapping, time-motion studies analysis to eliminate duplication, facilitate workflow, to assure optimum utilization of staff and equipment.
  • Analyzed problem areas within organizations, personnel, equipment utilization, marketing content and metric design, systems, procedures, and policies to determine what modifications or improvements were needed and worked with key staff to execute viable business solutions.

Customer Service & Business Relations Manager

Residential Capital


  • Evaluated, researched, reviewed and ultimately created policies and procedures for a 55+ million dollar mortgage fund as it pertained to accountability, risk management and wholesale lending practices.
  • Managed broker risk monitoring activities and fraud investigations.
  • Created and supervised all correspondence with approved clients.
  • Supervised the review, monitoring, and reporting of 3rd party fraud reporting services.
  • Maintained current knowledge of compliance and worked collectively with compliance department to review and minimize errors that could create future liabilities.
  • Traveled with sales and operations staff to train various clients on our products and procedures to enhance their closing ratios.
  • Supervised, educated, and coached employees within various departments to ensure the highest level of compliance was consistently monitored and maintained.
  • Provided key metrics and reports relating to multiple departmental statistics and budgeting and presented them to the CEO and Senior Executives on a weekly basis. 
  • Managed credit reporting to national bureaus.
  • Created, recorded and participated in Webinars produced to supply hundreds of investors with up to date vital information regarding their financial investments.
  • Supervised all on-site IT issues including, but not limited to internal systems and investor Webinars.
  • Worked with legal counsel and marketing executives to review all company and/or product information before it was finalized and released to the public.
  • Successfully participated in and contributed to several major and confidential initiatives and projects for the sales, accounting, and investor relations teams.
  • Administrator for companies 3rd party vendors, e.g. American Express, Verizon, and AVI.

Key Achievements:

  • Advised company CEO on various issues related client risk and investor information dissemination.
  • Implemented internal servicing and registration system EFunds, Inc. which tracked accounts for default prediction.
  • Increased standards and regulations, as well as implemented policies related to client risk assessment.
  • Structured and designed continuing education programs for internal staff as well as teaching some of the programs.
  • Created and managed broker approval process, annual re-certification, and new employee database training.

Contracted Research Associate

Scripps Health Corporate Office


  • Gathered medical test data and prepared reports and summaries of the information.
  • Performed research activities by utilizing computer software to obtain and manipulate data.
  • Reviewed medial test data for detail and accuracy.
  • Organized and conducted medical test data surveys and/or study recommendations.

Key Achievements:

  • Created a process for gathering medical test data.
  • Research data optimized for national use.

Policy Trends Researcher

Haringey Council

Responsibilities:Researched the influx of Romanian and Vietnamese unaccompanied minors (refugees) migrating to the United Kingdom.  Produced a dissertation/thesis like report answering the questions: “Why such an influx of certain youth occurred? How can these youths be identified in a way that doesn’t undermine their unique situations? How should the government proceed in their dealings with such unaccompanied minors?”

Key Achievements:

  • Presented findings to Home Office Asylum Service and UK Department of Health.
  • Advisor to UK Boarder Agency.
  • Obtained Temporary British Home Office Confidential Security Pass.

Program Director

Greater Burlington YMCA

Responsibilities:Successfully managed all key functions of the Program Department and all YMCA Camp Programs and Sub departments.  Created and performance driven evaluation system for all program staff.  Oversaw the upkeep and proper inventory of program facilities, equipment, and supplies.  Effectively managed all aspects of the YMCA Program Budget.

Key Achievements:

  • Developed the current database that processes campers, camper activities, staff members, and staff roles.
  • Reduced the program budget by 25% by cutting redundant spending practices.

Computer Skills, Associations, and Certifications

  • Proficient in Calyx Point
  • Skilled in Microsoft Internet Explorer, Excel, Word, PowerPoint, Access, Movie Maker, Outlook, Publisher, and Visio.
  • Presidents Host - Induction: October 2001 (Lifetime Member)
  • North Star Youth Court - Advisor & Board Member since February 2000
  • ALLREGS - Certification May 2007
  • Associate Vistage Key Note Speaker and Content Program Developer
  • Rookie of the year for business process development/improvement in 2007
  • GBC Member and Advisor
  • USUC Key Note Speaker & Advisor


  • Results-driven with exceptional practical judgment and memory for details with skills in developing process improvement, risk management, and team management directives.
  • Known strategist who transforms strategic plans into workable solutions and benchmarks for performance against key operational objectives.
  • Strong operational process improvement background through effective cost reductions, tactical planning, productivity gain, and revenue growth strategies.
  • Considerate director able to convey leadership toward the achievement of the organization's philosophy, mission, strategy, and its annual goals and objectives.
  • Excellent communication skills, quickly able to establish rapport and credibility with existing and prospective clients.
  • Articulate and organized problem solver with a very strong work ethic.
  • 10+ years of progressive experience with skills in driving business growth, capitalizing on new revenue potential, managing aspects of service/product launches, and marketing/advertising with a passion for getting people to think differently.  
  • Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies.
  • Excellent customer service skills.
  • Outstanding project management skills.
  • Proven track record of successfully identifying cost savings opportunities, new product markets, and building strong brands in fast-paced, highly competitive industries.
  • Exceptional leadership, oral/written communication, interpersonal, analytical, and problem resolution skills. Thrive in both independent and collaborative work environments.



Carmen McCormick

Sheri Harvey

Eric Williams

Rick Keck