Joanie Klataske

Joanie Klataske

Awards/Recognition

  • Recognized for exceptional leadership and commitment to quality and customer satisfaction. Achiever's Club Award Recipient 2002
  • Repeatedly awarded for developing a highly effective and creative solution to improving a fractured service support relationship with an extensive network of business partners. Premier Associate Award Recipient 2000 and Spirit of the Channel Award Recipient 2001
  • Recognized for exceptional skills in customer satisfaction.GROWS Award Recipient 1999
  • Team Performance Award Recipient 1998
  • Dedication to quality performance and Delivery.  Spotlight on Success Award Recipient 1994

Summary

Highly qualified business professional with proven success developing, leading and implementing complex, multi-national business and technical initiatives, programs, projects and organizations.A creative problem solver who consistently exceeds expectations.Strengths include effective management of cross-functional responsibilities and relationships, developing results orientated work environments for individual contributors and teams, exceptional communication skills and a core work ethic based on the principle of leading by example.

Strategic Planning / Business Development

Infrastructure DevelopmentProfessional Practice Development

Profit/Loss AccountabilityKnowledge Management

Organizational Leadership

 Supervision of Professional Teams

 Mentorship

 Cultivation of Internal/External Relationships

 Cross-Functional/Matrix Team Leadership

Program / Portfolio Management

 Contract Negotiation and Execution

 Quality and Risk Management

 Training Design and Delivery

Organizational Change Management

 Policy Development and Administration

 Marketing and Communications

 Process Development and Audit

Work History

Work History
Oct 2007 - Mar 2009

Director, Project Management Office

United Health Group - Ovations

Developed, implemented and matured a Project Management organization with over 20 Project Management professionals and 14 Business Analysts with an annual budget of $6 million to support a major division of leading national healthcare organization of 5000+ employees and annual revenues of $30 billion.  

Developed the PMO's infrastructure, including the creation and facilitation of the organization’s governance model.Directed all portfolio management activities.Implemented and administered use of PowerSteering to serve as the portfolio management and reporting standardized methodology.Constructed the Project Management practice and identified and instituted best practices and processes across the organization.  Created a template library to support each of the project lifecycle deliverables.Developed and implemented a professional development program and mentorship program.Maintained a comprehensive Sharepoint site supporting the practice and to provide transparency to stakeholders.Sponsored and facilitated monthly Lunch & Learn sessions, in addition to authoring and distributing a monthly newsletter across the enterprise.

May 2002 - Jan 2007

Services Offer Manager

Avaya, Inc

Managed the $125 million global programs portfolio; including profit/loss responsibility, contract development, training development and direct instruction, quality management, process creation/audit, and sales support.Directed all marketing and communications activity on behalf of the portfolio.Simultaneously led and facilitated several cross functional project teams.Authored and served as custodian of principal service delivery policies.Worked across several business functions including sales, legal, finance, marketing, operations, human resources and research & development.

Apr 1999 - May 2002

Senior Project Manager

Avaya, Inc

Managed and executed a service support relationship with over 1200 nationwide vendors.Developed strong business to business partnerships as a result of regular consultation with key vendors and effective management of support complaints.Responsible for identifying, documenting and training best service support practices and processes, each of which contributed to ISO 9001 certification.Represented the corporation at service conferences held nationwide.Authored and published the corporate services newsletter. 

Mar 1998 - Apr 1999

Project Manager

Lucent Technologies

Facilitated divestiture of the company’s National Small and Medium Accounts Division by leading and implementing all required program management functions in separating the customer support services.Worked with experts to gain required business knowledge while exercising a commitment to confidentiality.Instituted a Project Management Office based on formal project management principals and practices to support the management of maintenance provisioning services.Defined “rules of engagement” for use when negotiating complex business relationships.

Dec 1995 - Mar 1998

Material Logistics Manager

Lucent Technologies

Oversaw order fulfillment of enterprise class product shipments to over 23 European countries by controlling the order flow through manufacture, invoicing, shipment and customs.Accountable for all stock replenishment of the corporation’s overseas manufacturing plant located in Saumur, France.Conducted business in both English and French.

Education

Education
Sep 1988 - May 1992

Bachelor of Arts

University of Colorado

Skills

Skills

SAP

Microsoft Office Suite

SharePoint

PowerSteering

Certifications

Certifications
Dec 1998 - Present

Master's Certification in Project Management

Stevens Institute of Technology
Apr 1999 - Dec 2005

Certified Project Management Professional

Project Management Institute