Ann Van Dielen

Work History

Work History
Sep 2009 - Jul 2010

Crisis Stablization Coordinator

AmeriCorps

Provided  short term, inpatient crisis  stabilization and support for persons who are either at risk of harming themselves or others due to a mental health crisis.

Dealt with high stress level associated with care of acute patient/SO, rapidly changing patient conditions, emotional demands of patients and families, and demands of maintaining effective working relationships with peers, case managers, physicians, and other health care workers.Ensured clients kept their medical and mental heathcare appointments.

 Maintained standards consistent with the agency expectations and values.

Supported the implemented safety plan to helping the client create a sense of wellbeing and safety.

Demonstrated an understanding of confidentiality policies, and  mandated reporting.

Nov 1998 - Apr 2009

Production Scheduler

Hearth & Home Technologies

Worked as a Production Scheduler - Accounts Payable Clerk  - Accounts Receivable Clerk

Production Scheduler --

Planned  and controlled all scheduling activities supporting assigned models.  Balance production and inventory levels with demand to support target consistent with 99% customer service levels, inventory turn goals and capacity utilization/staffing requirements.

Main Activities:

  • Developed operating plan summaries for assigned product families and selected SKU’s including demand, inventory and production data. 
  • Provided daily-bucketed schedules by SKU to manufacturing.
  • Updated the 12-month master production schedule for the product families  finished goods weekly.
  • Achieved target customer service levels and inventory turn levels based on forecast error and bias trends, manufacturing capacity/flexibility and customer service and inventory turn goals.  Reviewed monthly.
  • Used MANAGE Capacity Planning tools to determine if production would be constrained in future periods; load level production plan, and identify potential corrective actions.
  • Reviewed New Product introductions, and Promotion Calendar to ensure that Supply Chain can support all program requirements.
  • Monitored the Distribution Requirement Plan (STO), and assign priorities based on customer needs and production availability.
  • Issued daily update of quarter-end inventory investment and turn projections for finished goods. 
  • Issued actual versus scheduled production metrics weekly and ensure that 95% compliance to schedule is achievable. (Schedule Compliance Metric)
  • Presented summary of key information at weekly Management Production meeting.
  • Participated in meetings, and keep up to date on issues related to Sales Forecast, Manufacturing, Planning, New Product introductions, Line Fill Rates, Metrics, and other related Supply Chain issues.
  • Resolved issues by presenting various alternatives for decision at monthly S&OP meetings.
  • Advised Master Planner and Operations Manager regarding production schedule adjustments and special distribution requirements.

Accounts Payable Clerk

 

Performed the day to day processing of accounts payable transactions to ensure that

corporate finances are maintained in an effective, up to date and accurate manner.

Main Activities:

  • Received and verified invoices and requisitions for goods and services
  • Verified that transactions comply with financial policies and procedures
  • Preparde batches of invoices for data entry
  • Entered invoices for payment
  • Processed backup reports after data entry
  • Maintained listing of accounts payable
  • Distributed monthly financial reports

Accounts Payable Receivable

Performed the day to day processing of accounts receivable transactions to ensure that

corporate finances are maintained in an effective, up to date and accurate manner.

Main Activities:

  • Maintained up-to-date billing system
  • Followed up, collection and allocation of payments
  • Carried out billing, collection and reporting activities according to specific deadlines
  • Reconciliation of accounts
  • Monitored customer account details for non payments, delayed payments and other irregularities
  • Maintained accounts receivable customer files
  • Followed established procedures for processing receipts, cash etc
  • Prepared bank deposits
  • Investigated and resolved customer queries
  • Processed adjustments
  • Organized a recovery system and initiate collection effort
  • Communicated with customers via phone, email, mail or personally