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Summary

Successful, achievement-oriented IT professional with 5 years of progressive positions requiring knowledge and execution of a variety of information technology skills. Excited by new challenges and seeking a position where exceptional organizational skills can be put to good use.

Work History

01/2017present

Assistant Manager

Advanced Labels Ltd.

Managing daily production operations. Implementation of LabelTraxx software in production workflow process. IT part of my position covers hardware configuration, server maintenance and software support. Developed online orders system, new web page and social networks.  

01/201612/2016

Marketing Assistant

CCT Marketing International Ltd, Dublin, Ireland

Production support in social media advertisement including Facebook, Instagram, Google and Twitter channels. Cooperation with development team providing them ideas and suggestions to improve internal SaaS CRM tool.

05/201510/2015

Process Expirience Support Specialist

A1, Zagreb, Croatia

Analyzing and implementation new procedures in the activation process same as improving existing ones. Effectively communicated and supported sales, technical and administrative teams on a daily basis. Support other departments with tutorials and how-to knowledge base.

09/201305/2015

Back Office Agent

A1, Zagreb, Croatia

Providing administrative support to customer service and sales department, managing activation process, user requests and complaints. Part of external team for testing and troubleshooting new services before publishing.

Education

20072012

Bachelor of Information Technologies

TVZ, Polytechnic of Zagreb

Professional study program in IT Technologies trains students to perform individually all activities related to the organization, implementation and design of advanced IT technologies. The high quality of the study program has been recognized by the many organisations and companies world wide.

20032007

Technician for computing

School of Electrical Engineering Zagreb

Acquired professional knowledge in electrical engineering and other technical areas like technical drawing and documenting, the basics of electrical engineering, electro-technical materials and components, measurements in electrical technology and fine mechanical technique.

Area of Expertise

Hardware/ Software

Able to troubleshoot and investigate any technical issue, wide knowledge in software area, hardware enthusiast, IoT developer - 3D printer and quadcopter.

Customer Relationship

Improving cloud-based CRM especially in production field. Synchronization between large systems including bug reports, ticketing systems and errors.

Marketing

Facebook and Google advertising tools, mobile marketing and display ads industry. Audience and targeting specialist.

Telecommunication

Wide knowledge about telecommunications services and processes. Provided more than 30 telecom services, some of them from testing phase to provisioning.

Computer Skills

Advanced Systems Administration, Hardware, HTML, CSS
Intermediate Active Directory, Networking, SQL, Robotics, Arduino
Basic PHP, Linux,  Android, Virtualization

Skills

• Strong analytical skills • Willingness to learn
• Problem solving  • Customer oriented
• Time management • Strong ethics
• Collaboration and teamwork • Responsible and liable 

Certifications

2016 - Google The Digital Garage - online course for social media advertising

2014 - Google Analytics -  service offered by Google that tracks and reports website traffic

2003 - Elementary Music School Rudolf Matz, Zagreb - Guitar 

2000 - Advanced English course, Zagreb

Projects

Sailing project AdriaWeek (Ruah Travel Ltd, Dublin, 2018.)

Ragic online orders database (Advanced Labels Ltd, Dublin, 2017.)

Home-made 3D printer (Tech magazine VIDI - IoT, Zagreb 2015.)

Organization of the international wake-board Championship ( Lake Jarun, Zagreb, 2015.)

References

Advanced Labels - Joe Killion (Founder / CEO)

CCT Marketing - Jørgen Bæksler Simmenes (Executive Chairman / Co-Founder)

A1 (Ex Vipnet) - Marko Divkovic (Customer Service Manager)