- 17 Woodbrook Square, Dublin 15
- [email protected]
Successful, achievement-oriented IT professional with 5 years of progressive positions requiring knowledge and execution of a variety of information technology skills. Excited by new challenges and seeking a position where exceptional organizational skills can be put to good use.
Managing daily production operations. Implementation of LabelTraxx software in production workflow process. IT part of my position covers hardware configuration, server maintenance and software support. Developed online orders system, new web page and social networks.
Production support in social media advertisement including Facebook, Instagram, Google and Twitter channels. Cooperation with development team providing them ideas and suggestions to improve internal SaaS CRM tool.
Analyzing and implementation new procedures in the activation process same as improving existing ones. Effectively communicated and supported sales, technical and administrative teams on a daily basis. Support other departments with tutorials and how-to knowledge base.
Providing administrative support to customer service and sales department, managing activation process, user requests and complaints. Part of external team for testing and troubleshooting new services before publishing.
Professional study program in IT Technologies trains students to perform individually all activities related to the organization, implementation and design of advanced IT technologies. The high quality of the study program has been recognized by the many organisations and companies world wide.
Acquired professional knowledge in electrical engineering and other technical areas like technical drawing and documenting, the basics of electrical engineering, electro-technical materials and components, measurements in electrical technology and fine mechanical technique.
Able to troubleshoot and investigate any technical issue, wide knowledge in software area, hardware enthusiast, IoT developer - 3D printer and quadcopter.
Wide knowledge about telecommunications services, processes and infrastructure. Provided many telecom services to end user, some of them from testing phase to provisioning.
Improving cloud-based CRM especially in production field. Synchronization between large systems including bug reports, ticketing systems and errors.
Facebook and Google advertising tools, mobile marketing and display ads industry. Audience and targeting specialist.
|Advanced||Systems Administration, Hardware, Linux, HTML, CSS|
|Intermediate||Active Directory, Networking, SQL, Robotics, Arduino|
|Basic||PHP, Android, Virtualization|
|• Strong analytical skills||• Willingness to learn|
|• Problem solving||• Customer oriented|
|• Time management||• Strong ethics|
|• Collaboration and teamwork||• Responsible and liable|
2016 - Google The Digital Garage - online course for social media advertising
2014 - Google Analytics - service offered by Google that tracks and reports website traffic
2003 - Elementary Music School Rudolf Matz, Zagreb - Guitar
2000 - Advanced English course, Zagreb
Sailing project AdriaWeek (Ruah Travel Ltd, Dublin, 2018.)
Ragic online orders database (Advanced Labels Ltd, Dublin, 2017.)
Home-made 3D printer (Tech magazine VIDI - IoT, Zagreb 2015.)
Organization of the international wake-board Championship ( Lake Jarun, Zagreb, 2015.)
Advanced Labels - Joe Killion (Founder / CEO)
CCT Marketing - Jørgen Bæksler Simmenes (Executive Chairman / Co-Founder)
A1 (Ex Vipnet) - Marko Divkovic (Customer Service Manager)