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Summary

A highly skilled Desktop Support Analyst with over ten years of progressive Information Technology (IT) experience. Strengths include installing, upgrading, rollout, maintaining and troubleshooting desktops, laptops and peripherals. Background is enhanced through experience as a Helpdesk Analyst and MCP certification. A detail oriented, well organized and adaptable team contributor with effective communication abilities. Excelling in performance through both individual and group efforts.

Work experience

20092010

Lead Technician

Global Resources LTD
20072008

Desktop Rollout

New York-Pesbyterian Hospital
20062006

Contract IT Consultant

Computer Associates
19982005

Helpdesk Support Analyst

19951998

P.C. Administrator

Dale Mortgage Bankers

Education

A.A.S.

B.S.

SUNY College at Old Westbury

Certifications

MCP

Microsoft