Summary

A highly skilled Desktop Support Analyst with over ten years of progressive Information Technology (IT) experience. Strengths include installing, upgrading, rollout, maintaining and troubleshooting desktops, laptops and peripherals. Background is enhanced through experience as a Helpdesk Analyst and MCP certification. A detail oriented, well organized and adaptable team contributor with effective communication abilities. Excelling in performance through both individual and group efforts.

Work History

Work History
2009 - 2010

Lead Technician

Global Resources LTD
2007 - 2008

Desktop Rollout

New York-Pesbyterian Hospital
2006 - 2006

Contract IT Consultant

Computer Associates
1998 - 2005

Helpdesk Support Analyst

1995 - 1998

P.C. Administrator

Dale Mortgage Bankers

Education

Education

A.A.S.

B.S.

SUNY College at Old Westbury

Certifications

Certifications

MCP

Microsoft