To collaborate with a well-respected organization that will profit from my comprehensive customer service experience, including sales, technical support, and payment processing.
Feb 2010 - Jan 2013
Contracted Virtual Call Center Representative
As an independant contractor with LiveOps I operated a virtual call center from my home office, utilizing in LiveOp's cloud contact center platform to efficiently handle a wide array of clients' customer service needs.
•Customer Care •Technical Support
•Sales •Order Processing
•Market Research •Lead Generation
•Retail and Direct Response •Financial Services
•Sales Interactions •Order Processing
•Appointment Setting •Email Processing
•Inbound Sales Professional •Customer Service Interaction
•Data Entry •Lead Generation
Apr 2006 - Jan 2013
West at Home Customer Service Agent
As an employee of West At Home I run a virtual call center to handle inbound calls support clients' needs such as: obtaining, entering and verifying customer information; answering customer questions and resolving issues; adhering to scripts; and explaining sales features and offering additional products or services.
•Customer Care •Mobile Carrier Live Advisor (account management,
•Live Chat payments, technical support, disputes
•Retail and Direct Response •Sales Interactions
•Order Processing •Appointment Setting
•Email Processing •Customer Service
•Data Entry •Transcription
•Technical Support •Teleconference Operator
Feb 2009 - Present
Colorado Technical University
Enrolled in Bachelor of Science in Business Administration, major in Business Process Management.
Professional Development Highlights:
- Professional Communication
- Principles of Business
- Spreadsheed Applications
- Multiple Call Center Platform Experience
- Information and Technology Literacy