Work History

Work History
Mar 2012 - Apr 2015

Business Support Manager

BBVA Bancomer
  • Coordination, management and supervision of activities of the 19 bank branches from the area.
  • Create tools in Excel, Word and PowerPoint, to facilitate Branch Managers, monitoring and control of established goals.
  • Regional human resource management (200 employees): interview, job induction, movements and professional development.
  • Monitoring daily sales for the realization of reports to the Area Manager and Metropolitan Director.
  • Assist and organize events and meetings with authorities at different levels in de company.
  • Managing of 10 Financial Sales Advisors and 15 tellers, to cover employee’s templates in different branches.
Dec 2011 - Mar 2012

Financial Sales Advisor

BBVA Bancomer
  • Market retail banking products and services to consumer and small business customers, face to face or over the phone, in order to grow, retain and maximize profit for the bank.
  • Offer customized banking solutions.
  • Deliver an exceptional customer service experience while responding to daily customer inquiries.
  • Utilize customer relationship to manage customer contact and leads to maximize new and existing deposit relationships through cross-selling of all retail banking products.
Nov 2009 - Jan 2011

Organizational Development Trainee

  • Create internal communication campaigns in order to increase the employee’s effectiveness and safety with specific methodologies and strategic planning.
  • Making measurement surveys, such as employee satisfaction and internal communication for Great Place to Work certification.
  • Plan and execute events and meetings in order to strengthen the link between the company and employees.
  • Induction program for new employees.
  • Initial and deep interviews to operators.
  • Application and interpretation of psychometric tests.


2006 - 2010

Bachelor of Business Administration (B.B.A.)

Escuela Bancaria y Comercial

Title of "Honor Graduate" with grade point average 9.2 (Max. 10)


Oct 2011 - Oct 2014

Figura 1 AMIB

Bolsa Mexicana de Valores

Certification to promote and assure customers in different accounts in the stock market.




Advanced          Read, Speak and Write


Native Speaker

Software Skills

Operating Systems

  • Windows 10 and Previous
  • Mac OS

Microsoft Office:

  • Excel
  • Word
  • Power Point
  • Access
  • Outlook


  • Basic use of SAP
  • Basic use of Photoshop