Work History

Work History
Mar 2012 - Apr 2015

Business Support Manager

BBVA Bancomer
  • Coordination, management and supervision of activities of the 19 bank branches from the area.
  • Create tools in Excel, Word and PowerPoint, to facilitate Branch Managers, monitoring and control of established goals.
  • Regional human resource management (200 employees): interview, job induction, movements and professional development.
  • Monitoring daily sales for the realization of reports to the Area Manager and Metropolitan Director.
  • Assist and organize events and meetings with authorities at different levels in de company.
  • Managing of 10 Financial Sales Advisors and 15 tellers, to cover employee’s templates in different branches.
Dec 2011 - Mar 2012

Financial Sales Advisor

BBVA Bancomer
  • Market retail banking products and services to consumer and small business customers, face to face or over the phone, in order to grow, retain and maximize profit for the bank.
  • Offer customized banking solutions.
  • Deliver an exceptional customer service experience while responding to daily customer inquiries.
  • Utilize customer relationship to manage customer contact and leads to maximize new and existing deposit relationships through cross-selling of all retail banking products.
Nov 2009 - Jan 2011

Organizational Development Trainee

Hella
  • Create internal communication campaigns in order to increase the employee’s effectiveness and safety with specific methodologies and strategic planning.
  • Making measurement surveys, such as employee satisfaction and internal communication for Great Place to Work certification.
  • Plan and execute events and meetings in order to strengthen the link between the company and employees.
  • Induction program for new employees.
  • Initial and deep interviews to operators.
  • Application and interpretation of psychometric tests.

Education

Education
2006 - 2010

Bachelor of Business Administration (B.B.A.)

Escuela Bancaria y Comercial

Title of "Honor Graduate" with grade point average 9.2 (Max. 10)

Certifications

Certifications
Oct 2011 - Oct 2014

Figura 1 AMIB

Bolsa Mexicana de Valores

Certification to promote and assure customers in different accounts in the stock market.

Languages

Skills

English

Advanced          Read, Speak and Write

Spanish

Native Speaker

Software Skills

Operating Systems

  • Windows 10 and Previous
  • Mac OS

Microsoft Office:

  • Excel
  • Word
  • Power Point
  • Access
  • Outlook

Others:

  • Basic use of SAP
  • Basic use of Photoshop