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My objective is to be the best employee possible with a main focus on outstanding customer service. I believe happy customers are loyal, and repeat business is based on a positive, satisfied experience. I am a team player who contributes to the mutual success of my employer and my coworkers.

Work experience

Nov 2015Present

Guest Service Agent

Embassy Suites Santa Ana 

My role as a Guest Service Agent includes duties such as: checking guests in and out of the hotel, dealing with a high volume of phone calls, handling guests concerns and complaints, and living by Embassy's policy of Make it Right, which is our way of making sure the guest always leaves satisfied. 

Aug 2015Nov 2015

Attractions Host

The Disneyland Resort

As an attractions host, I worked with hundreds of families a day operating The Twilight Zone Tower of Terror as well as helping with guest control for parades and nighttime spectaculars. It was my job to practice Disney's four keys: Safety, Courtesy, Show, and Efficiency at all times.  

Jun 2013Jul 2015

Solutions Consultant

Go Wireless

As a solutions consultant , It was  my job to meet monthly sales goals by selling smartphones, tablets, mobile hotspots and other accessories at a Verizon Wireless premium retailer.  I dealt with tech support and customer service issues.

Feb 2011Apr 2015



My main duties as a barista were taking orders at the drive thru, making quality drinks for customers, and ensuring the store was presentable at all times.

Feb 2010Oct 2012

Ride Operator

Scandia Family Fun Center

 Operating and supervising race cars at an outdoor racetrack, bumper boats, and spin zone bumper cars.

Aug 2007Aug 2010

Camp Counselor 

Camp it Up

Camp it up is an annual summer camp for all families in Quincy, California. I worked with children from age ranges 5-13 years old for a week.  I also planned group events and activities for children, as well as families.

Apr 2006May 2010

Party Attendant

Pump it Up

My duties at Pump it Up included  supervising up to 30 children at once in a private facility that hosted birthday parties. We would attend to the needs of the parents and set up the dining facility for pizza and birthday cake. 


Oct 2010Present

General Education

Santa Rosa Junior College
Aug 2007May 2010


Montgomery High School


Michael Anderson

General Manager for Embassy Suites


Joey Kissel

Tower of Terror Attractions Host at the Disneyland Resort


Breea Lota

Scandia Family Fun Center Manager 


Alex Rocha

World of Color  Shift Leader Disneyland Resort  


Brian Griffiths 

Personal reference