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Summary

To excel in the service industry by dedicatedly working towards guest satisfaction, as well as equipping myself as a budding business leader. I would like to project myself as a valuable asset in bringing a positive change in the hospitality industry and to my motherland.

Education

Jul 2006Jul 2009

IHM Kolkata

IHMCTAN-Kolkata Passed 3rd Year N.C.H.M.C.T. Examination with 59%

* Passed 10th examination with 72%

* Passed 10+2 examination with 42%

* Completed MBA degree from SMU in operation management with 65%.

Work experience

Sep 2015Jul 2016

Asst Manager Housekeeping

Radisson Hyderabad

Job profile-As Asst housekeeper my responsibilities include:

Key operational responsibilities: :: Implement & monitor company policies, standards & procedures.

:: Periodically review the SOP's of housekeeping deliverance to the same.

Monitor adherence to safety, hygiene & cleanliness standards ::

Guest interaction to obtain feedback on opportunities' keeping the guest interaction mind.

:: Responsible for training & multi-skilling of the staff.

:: To inspect all areas for cleanliness &safety on a daily basis

:: Monitor grooming & hygiene standards of the department.

:: Ensure that the environmental policies are implemented

:: Provide defect free rooms along with timely service to the guest.

* Making roaster for the department.

* Making linen report for the department.

* Making uniform report.

* Making minibar sales report.

* Making MIS report for the housekeeping operation.

* Making ppm report in-coordination with engineering department.

* Arranging departmental communication cascade.

* Overall in charge of extra-curricular activity in every month for the department.

* Making cost tracking report.

* Maintaining garden with horticulture department.

* Maintaining guest service tracking system.

* Making budget for the department in coordination with HOD and finance department.



Jul 2015Aug 2015

ASST MANAGER

RAMADA UDAIPUR
Jul 2012Jul 2014

Guest Service Executive

Lemon tree premier
Sep 2011Jun 2012

Housekeeping Executive

Leo meredian
Jul 2009Sep 2011

Housekeeping Superviosr

Hyatt Hyderabad(ISTA)

Certifications

Jun 2014Present

HK trainer

Certified trainer of housekeeping department

HK 101 CERTIFICATE  FROM HEAD START.

Jul 2012Jul 2014

Operation management

MBA

Operation management

Mar 2007Jun 2007

Training in all the core department

Club Mahindra hotels and resorts.

Skills

Computer and PMS

IDS Property management software.

PMS

* Fidelio

* MS office

* Opera

* Touché (mini bar, laundry billing)

* Micros (mini bar, laundry billing)

* Portal (Hotel management software).

* Prolific (store operation).

* Microsoft excels.

* Microsoft PowerPoint.

Achivements

PEOPLE MANAGEMENT- * To encourage and develop staff to become multi skilled

* Assist with training to improve knowledge Training:-As an essential component of the curriculum underwent a training program for 20 weeks, from 28th of May to 13th of October2008 in the CLUB MAHINDRA GOA all the major operational Department

. Achievements: * Athletic champion of the school level. * Won second prize in high jump in IHM Kolkata Athletic meet.

* I was awarded as star performer of the hotel for my idea on energy conservation and cost control.

* Certified trainer of housekeeping department after successfully completing HK101 as well as HK 201 training from H.I.P.L.

I was highly potential candidates in lemon tree and also won rock star of the month award.

Won best manager of the year award 2014-2015 in Radisson hotel .

 

Passion and Activities

Social Activities-Associated with an N.G.O (Lutheran world service) for rescue and rehabilitation because my village is situated near Bay of Bengal.

Hobbies and Interests:

:: Listen to news (NDTV, TIMES NOW),

watching Hollywood movies,

I am a cyclist. (Love to ride and participate in cycle racing) Linguistic Abilities:

::ENGLISH fluent, HINDI fluent, BENGALI fluent, ORIYA fluent

CHARACTER TRAITS

  :: Good communication skill

:: Pleasing personality

:: Single minded devotion towards goal

:: Believes in loyalty to one's organization

I hereby declare that the above information or particulars are true & correct to best of my knowledge & belief.