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Summary

A professional, conscientious and well organized graduate with over 6 years employment experience within a UAE and India with leading company. I am seeking career within the Human Resources department of an organization that will utilize my skills and gain further experience to benefit mutual growth and success. I am an energetic self starter with excellent communication, written and IT skills capable of working cross functionality, using own initiative or as a part of a team and can multi task multiple projects efficiently.

Specialties: Team development & training, Recruiting, Employee management

Work History

Nov 2012Aug 2015

HR Manager                                                                                    

Merlin Digital General Trading LLC     ( U.A.E)
  • Dealing with all of the recruitment needs & employee issues of company.
  • Ensuring the timely recruitment of new employees into the organization from the initial job offer being made through to their induction into the company including offer letters, orientation, employee package, contracts etc.
  • Direct dealing in disciplinary procedures in regards to time management, leaves, job responsibilities, behaviour
  • Developing & improving existing HR procedures and processes.
  • Making sure that any promotions, bonus, commissions, transfers and pay rise take effect as planned.
  • Keeping record of staff increment and benefits as per grading system.
  • In charge of HR Functions for 3 Showrooms and 11 electronic retail outlets. Hired to collaborate office design development and companywide implementation of core Human Resource programs.
  • Implemented new training program.
  • Supervised direct reports of 75 staffs.
  • Handling PRO work.(Processing new visa, renewal of old visa, cancellation & Renewal of employment contract)
  • Payroll Calculation and other HR reports as required by CEO & Director.
  • Designed system which reduced absence, late entry & early going hours by 70% over period of 4mon
  • Fully developed and managed creation of training system to support a successful SME award.
  • Prepared Training Manual for sales and non sales staff to make it easy for them to understand the products.
  • Coordinated and conducted new employee orientation program, assuring new hires possess interpersonal communication skills, and were apprised of code of availability of training.
  • Organising employee work flow and explaining their job responsibilities.
  • Directed annual performance reviews, provided feedback, and authorized performance- based salary increases.
  • Arranging and filing all the documents and keep it update
  • Authorized person for handling passports and keeping the record of the sam
  • Authorized person to signing outgoing documents.
Jun 2012Nov 2012

Admin & Teacher                                                                

Al Majaz Computer Training Center    ( U.A.E)
  • Successful recruiting and hiring of required faculty.
  • Talking regular admissions.
  • Explaining students about the course structure.
  • Arranging demo classes for new students.
  • Arranging schedule for students with the concerned teacher.
  • Regular checking of schedule with the concerned teacher and updating the students 
  • Payment checking and updating the higher authority with the same
  • Arranging and filing all the documents and keep it updated
  • Placing ads for the courses offered on various websites.
  • Regular checking and replying online queries.
  • Regularly calling and sending the updates to the people inquiring about the courses.
Apr 2010Sep 2011

Technical Support Engineer                

ESDS Software Solution PVT. LTD (Mumbai/Nashik, India)


  • Accepting clients chats and emails, understand their issues, verify it and provide the exact resolution.
  • Providing client with required solutions with WHM and cPanel issues.
  • Forum Posting.
  • Posting resolutions in customized knowledge-base which can be helpful for clients and other team member.
  • Checking for the load in server
  • Maintaining and reducing server load
  • Server Setup.
  • Installing required software for client via softaculous and fatastico
  • Checking if clients account has exceeded the given amount of bandwidth and quota and updating client accordingly.
  • Checking the number of mails that client is sending and if exceeds the total amount provided then notifying client accordingly.
Jun 2008Mar 2010

Sr.Technical Support Engineer                                        

Aress Software  Technologies Pvt Ltd (Mumbai/Nashik, India)                              
  • Providing client with resolution on their issues related to their customized cpanel
  • Checking and updating client with their bill payment.
  • Helping client Baskins Robins, Flowers Foods, Three Dog Bakery, Convenient Store etc in Computerizing their store or restaurant with POS Solutions that improve the profitability of their operations.
  • Installing POS system for clients and arranging training for them to meet evolving needs of their retail or restaurant business.
  • Attending minimum of 50  to 200 calls per day of the customers with 99% quality and 100% accuracy.
  • Keeping records of all the solved and unsolved complaints and informing them to the higher authority at the end of the shift.
  • Providing client with hosting service.
  • Helping clients in transferring their domain from one registrar to another with required information.
  • Helping client in editing their website
  • Check and update the client with the reason for account suspension.

Education

Dec 2008Dec 2010

MBA in Human Resources 

IGNOU
Feb 2006Mar 2008

Graduation in Information Technology

National Institute of Information Technology
Jun 2005Apr 2008

Bachelor Of Science

RYK Science College
Jun 2004Feb 2005

Higher Secondary School Certificate

YD Bytco College
Jun 2002Jun 2003

Secondary School Certificate

Holy Family Convent High School

Certifications

Jun 2015

Customer Service Capsule

Dubai
Jun 2015

Human Resource Management Capsule

Dubai
Apr 2015

Talent Management , Leadership & Culture

Dubai
Dec 2010

MBA in Human Resource.

IGNOU
Apr 2008

Bachelor of Science ( Zoology) 

Pune University
Mar 2008

Graduation in NIIT, New Delhi.

New Delhi
Feb 2008

Soft Skills Development Programme

Pune University
Oct 2005

Maharashtra State Certificate in Information Technology

Mumbai University
Sep 2003

Computer Concept Course

Pune University

Training's Attended

  • How to achieve stress free productivity (Getting things done - David Allen)
  • HR solutions and tools
  • Business Management
  • Employee On-boarding & Off-Boarding process
  • Creating Raving fans & Quality customer Service

Skills

Integrity

In employment, I have been entrusted with confidential information from all meetings, I have either in which been a participant or the conductor.

Team work / Individual 

Throughout my life in employment, I have completed a number of tasks both individually, and/or as part of a team. I am able to adapt to a variety of situations, and recognize which skills are more effective in any given scenario.

Effective Delegator of Task.

During my last 3 year of employment, I have learnt how to successfully delegate task to members of staff at all level, whether it is a team leader or an assistant.

Empathy

My natural empathetic personality enables me to gain emotional loyalty and trust on all who I cross on day to day basis. As a result I am seen as approachable and friendly on all occasion.

Languages Known

  • English
  • Hindi
  • Malayalam
  • Marathi

Declaration

I hereby declare that all the above furnished facts are true to the best of my knowledge.